Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holeejay Monbi

Brisbane,Australia

Summary

I am a highly motivated and enthusiastic individual with a strong passion for delivering exceptional customer service. I possess excellent communication skills, a friendly demeanour and the ability to quickly learn new systems and processes. With a positive attitude and dedication to problem-solving, I am eager to contribute my strong work ethic and willingness to go above and beyond to ensure customer satisfaction. Seeking an opportunity to grow and develop within a customer service role where I can utilise my skills and make a positive impact on the overall customer experience.

Overview

3
3
years of professional experience

Work History

Cafe Worker

Cafe Rossa
04.2023 - 09.2023
  • Taking orders and processing payments with a friendly approach
  • Wiped, sanitized and maintained floors and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Fulfilled customer orders while complying with pricing and packaging procedures.


Assistant Supervisor

Goroka Plaza Cafe
04.2021 - 07.2021
  • Assist shift supervisor with day to day operations of the Cafe
  • Assist with stock control and ordering
  • Assist with cash takings and daily banking
  • Assist with staff shift change and cashier balancing

Waitress

Pacific Gardens Hotel
01.2021 - 02.2021
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Business/ Bachelor of Government & IR - Political Science/ Public Policies

Griffith University
Brisbane, QLD
02.2027

St Patricks College
Townsville, QLD
11.2020

Charles Campbell College
Adelaide, SA
11.2018

Skills

  • Organisational and
  • Time management skills
  • Good written & communication skills
  • Positive interpersonal skills
  • Trustworthy & Independent
  • Team player

Timeline

Cafe Worker

Cafe Rossa
04.2023 - 09.2023

Assistant Supervisor

Goroka Plaza Cafe
04.2021 - 07.2021

Waitress

Pacific Gardens Hotel
01.2021 - 02.2021

Bachelor of Business/ Bachelor of Government & IR - Political Science/ Public Policies

Griffith University

St Patricks College

Charles Campbell College
Holeejay Monbi