Holi Ryan

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
• Performed data entry tasks related to billing and collections procedures.
• Maintained supply inventory for office area, ordering items as needed and stocking shelves.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Called patients to confirm scheduled appointments and obtain additional details.
• Entered insurance, demographics and health history into patient database.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Took messages from patients and promptly relayed to appropriate staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Processed patient payments and scanned identification and insurance cards.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Maintained patient accounts by obtaining, recording and updating personal and financial information.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Greeted patients, determined purpose of visit and directed to appropriate staff.

Duties and Responsibilities

Customer service - co-ordination service providers

Follow up on leads to build the business through assessing their needs and that the NDIS plan covered those services.

Depending on the needs identified I would either plan for Sistablity services to meet those needs or refer the person to the appropriate agency

Recruitment of staff and sub contractors - 12 to 16 staff in total (cleaners) and 4 office staff

Other duties

• Answering phones
• Scheduling of staff
• Scheduling of participants bookings
• Managing all staff
• Staff training and onsite management
• Participant bookings
• Liaising with subcontractors
• Liaising with Participants/Clients
• Administration and General Reception
• Liaising with NDIS
• Using NDIS provider portal
• Writing up contractor agreements
• Writing up Service Agreements for Participants
• Writing out work orders for Sub contractors

Duties and Responsibilities

Open and Close of store

All areas of Customer Service

Excellent Communication Skills

Working as part of a team

Visual Merchandising of store

End of day reports and all manner of operations

Able to work independently

Training New Staff

Thorough knowledge of all products

Assisting customers with product

Usage of cash register

Answering of telephones

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Established customer service standards and monitored staff compliance.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Performed regular price checks to ensure competitive pricing.
• Assessed operational efficiency of the store's departments.
• Managed daily banking activities such as deposits and withdrawals.
• Trained and mentored associates to teach daily tasks and procedures.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Answered product questions with up-to-date knowledge of sales and promotions.