Holisha Pradhan
Neutral Bay,NSW
Summary
Collaborative leader with strong team leadership, planning, and organizational skills. My career commenced at the Front of House, gradually ascending to the position of Manager. Cultivating a diverse skill set, seamless transitions between roles and an approach to challenges characterized by a positive attitude and professionalism are evident. Recognized for the ability to identify growth opportunities, there is esteem as a diligent trainer and mentor, excelling in customer service within fast-paced environments, and employing a results-driven management approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Maisys Cafe And Restaurant
03.2017 - 03.2024
- Managed and motivated 12-16 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and controlled resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Barista and Bartender
Maisys Cafe And Restaurant
06.2018 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used POS system to accurately enter orders and process payments.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Customer Service Assistant
Coles Supermarket
03.2017 - 10.2017
- Demonstrated keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Preserved patient safety by following safety protocols.
General Manager
BOTA N.P. Foods Pvt.LTD
08.2015 - 10.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of 20-25 professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
Master's of Professional Accounting - Accounting
King's Owner Institute
George Street, NSW11.2019
Master of Professional Accounting - Accounting
Charles Sturt University
Sydney, NSW11.2018
BBA -
ACE INSTITUTE OF MANAGEMENT
KATHMANDU, NEPAL12.2015
Skills
- Team Leadership and Development
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Hiring and Training
- Technical Skills ( Xero accounting software, Microsoft office, Google excel sheets)
- Documentation And Reporting
Certification
- RSA
- BARISTA (St. Vittoria)
Personal Detail
Eligible to work: Yes, I am a temporary resident with no work restriction and full rights to work in Australia.
Total year of experience: 7 years and more.
Highest level of education: Masters
Covid Vaccination: Yes (2)
References
Provided upon request
Timeline
Barista and Bartender
Maisys Cafe And Restaurant
06.2018 - 03.2024
Manager
Maisys Cafe And Restaurant
03.2017 - 03.2024
Customer Service Assistant
Coles Supermarket
03.2017 - 10.2017
General Manager
BOTA N.P. Foods Pvt.LTD
08.2015 - 10.2016
Master's of Professional Accounting - Accounting
King's Owner Institute
Master of Professional Accounting - Accounting
Charles Sturt University
BBA -
ACE INSTITUTE OF MANAGEMENT
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