Holli Hendriks
NORTH CURL CURL,NSW
Summary
Professional hospitality leader with extensive experience in managing bar operations and leading teams to deliver exceptional customer service and quality. Reliable and adaptable, skilled in inventory control and staff development.
Overview
8
8
years of professional experience
Work History
Bartender Supervisor
Hugo's Manly
02.2022 - Current
- Developed my ability to adapt and foster new skills through my cross-training as a food and beverage runner, waitress, bartender and now supervisor/prep manager
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Provided exceptional customer service, anticipating guests needs and exceeding their expectations consistently
- Organised and created my own weekly schedule on top of my supervisor duties to order inventory, prepare syrups and sauces + appropriately store them systematically according to work place health and safety
- Supervised and trained staff on preparing and delivering drinks, handling food and facilitating a seamless open and close of bar at beginning and end of shift
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
Apparel Sales Associate
Sportsgirl
12.2019 - 01.2021
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally
- Operated cash register and maintained correct balance in drawer for many transactions per day
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Babysitter
Multiple Families
01.2017 - 11.2022
- Offered top-notch care to 3+ children at once, ranging in age from 10 months to 5 years
- Applied positive behaviour management techniques to enhance social interactions and emotional development
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Assisted children with homework assignments and special projects across different subjects to promote academic success
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores
- Maintained a clean and organized environment to ensure the well-being of children under care
Ice Cream Server
Movenpick
10.2018 - 11.2019
- Greeted incoming customers and provided reliable, friendly customer service
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers
Education
Certificate III in Hospitality - Hospitality
Commissioner For Vocational Training
Manly, NSW04-2023
High School Diploma -
Stella Maris College
Manly11-2021
Skills
Throughout my career, especially over the past three years in hospitality, I have been deeply committed to building strong rapport and creating an approachable environment for customers to enhance their experience I take pride in tailoring my service to meet individual customer preferences, such as remembering returning guests' names or accommodating special requests from previous visits I thrive when working independently, sticking to a schedule, and efficiently ticking off tasks that need to be done However, collaborating with fellow supervisors to devise plans and create protocols has also allowed me to excel in team-oriented environments To sum up my work ethic and drive: I became the youngest female bartender to achieve a supervisory role, and I’ve since advanced to prep manager, where I’ve proudly held the position for almost two years
Timeline
Bartender Supervisor
Hugo's Manly
02.2022 - Current
Apparel Sales Associate
Sportsgirl
12.2019 - 01.2021
Ice Cream Server
Movenpick
10.2018 - 11.2019
Babysitter
Multiple Families
01.2017 - 11.2022
Certificate III in Hospitality - Hospitality
Commissioner For Vocational Training
High School Diploma -
Stella Maris College
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