Summary
Overview
Work History
Education
Skills
Timeline
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Holli Jones

Croydon,VIC

Summary

Dynamic and results-driven professional with experience at Animal Aid, excelling in customer service and animal care. Proven ability in sales processing and problem-solving, consistently achieving KPIs. Strong time management skills complemented by a commitment to teamwork and operational excellence, ensuring high standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Crew Team Member

McDonald's
10.2018 - 11.2019
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Team Member

Boost Juice
11.2019 - 05.2020
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Retail Assistant

MECCA
11.2022 - 01.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Retail Assistant

Factorie
10.2022 - 05.2023
  • Used POS system to process sales, returns, online orders, and gift cards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Achieved target KPIs and individual sales goals

Animal Attendant

Animal Aid
06.2023 - Current
  • Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
  • Provided excellent customer service to boarders and potential customers, addressing inquiries regarding animal care and boarding processes.
  • Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall kennel operations.

Education

High School Diploma -

Billanook College
Melbourne, VIC
11-2021

Bachelor - Criminology

Swinburne University of Technology
Melbourne, VIC
11-2027

Skills

  • Sales processing
  • Product upselling
  • Point-of-sale system
  • Problem-solving

Timeline

Animal Attendant

Animal Aid
06.2023 - Current

Retail Assistant

MECCA
11.2022 - 01.2023

Retail Assistant

Factorie
10.2022 - 05.2023

Team Member

Boost Juice
11.2019 - 05.2020

Crew Team Member

McDonald's
10.2018 - 11.2019

High School Diploma -

Billanook College

Bachelor - Criminology

Swinburne University of Technology

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Holli Jones