Hollie Bechaz

• Managed multiple entities trading under the same company including WCL, NCL, TransLinQ, RailLinQ and GamesLinQ.
• Maintained knowledge of markets, customer needs, competitive landscapes and intelligence, including M&A activities of competitors and providers to identify emerging markets, market shifts and new products.
• Supported business growth strategies with clearly defined goals, objectives, critical success factors, timelines, budgets, activity plans and measurable KPI’s.
• Scoped, designed, built and tested bespoke proprietary software, mobile applications and web portals for clients including Metro Trains, Transport NSW, V-Line, Coroners Court of Victorian, RAAF, ESTA & Manitoba Health Insurance.
• Provided major event management and consultancy for clients including Royal Australian Air Force, The Defence Force, and various sporting entities including Cricket Australia.
• Completed tendering processes supporting projects for government and private sector.

• Long-term casual employment managing bar, catering, and gate staff on major race days and for events such as weddings.
• Managed all aspects of events, to ensure high quality execution from conception through to completion
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.

10 MONTH CONTRACT

• Liaised with planning, surveying and engineering divisions of the business to provide holistic evaluations on company performance.
• Planned, organised, directed, and coordinated technical operations to maintain companies competitive edge.
• Reviewed and updated employment agreements and contracts in-line with current regulations.
• Reduced and/ or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Identified, developed, and implemented workplace policies & procedures and codes of conduct.

6 MONTH CONTRACT

• Oversaw office operations for the organization by processing purchase orders, service contracts, financial reports, and obtaining insurance verification for services.
• Received clients, screened and transferred incoming inquiries, identified requirements, transmitted information and documents to appropriate internal personnel and assisted implementing actions.
• Prepared and distributed vendor invoices and processed incoming payments.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Completed all bookkeeping operations including managing accounts payable, accounts receivable, payroll, superannuation & BAS.
• Created and implemented OH&S manuals and evaluated workplace conformance with standards and regulations, implementing immediate strategies to resolve deficiencies.

SHORT TERM CONTRACT

• Set up a new restaurant venture for a client with an existing Cafe (Cafe PreVue)
• Developed complete business plans and operational strategies for new business.
• Led interior design across conceptual, schematic, design development and construction document phases.
• Developed space planning concepts, color palette selections and textile presentations.
• Forged strong, sustainable customer and supplier relationships and implemented contracting arrangements to support these.
• Identified appropriate marketing channels and target customers for planned initiatives and campaigns and leveraged referral networks to promote business development.
• Developed creative, engaging and informative marketing content, social media posts, signage and menus.
• Recruited, trained and managed all new staff members and managers.

SHORT TERM CONTRACT

• Performed duties in accordance with the Standard Operating Procedures & Policies of the 2019 Federal Election to promote a safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Supported election preparation, conduct and finalisation including receiving and managing ballot papers post-election.
• Identified and reported issues and took appropriate actions to address these.
• Maintained energy and enthusiasm working in a fast-paced atmosphere towards tight deadlines.

• Prepared and managed fortnightly work schedules for a team of over 30 employees, working seven days a week across multiple venues.
• Planned, coordinated, and directed food preparation timelines to aid the successful implementation of numerous complex functions serving more than 1000 people concurrently
• Preformed accounting functions including the tracking of all business costs & revenue, accounts receivable, accounts payable, payroll, taxes & compliance, financial reporting & analysis, and budgeting.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

SHORT TERM CONTRACT

• Collaborated with various departments within the VEC to successfully deliver logistical support, documentation, and equipment for the Ovens Valley Electorate for the 2018 State Election.
• Provided administrative support by answering phones, responding to emails, record keeping, document creation and mail distribution.
• Recruited staff to work at voting centers election day utilising online databases.
• Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Managed administrative logistics of events planning, event booking and event promotions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Developed databases to record bookings, payment information and invoicing, helping to simplify a previously more complex processes down from 1 hour to 10 minutes .
• Designed and constructed marketing material for social media campaigns to increase wedding bookings by 40%.
• Liaised with customers to create detailed running sheets to meet their goals, maintain deadlines, aid the coordination of staff and external suppliers and minimise service issues.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

• Performed administrative processes as well as marketing, social media engagement and customer relationship management.
• Responded to client bookings and enquiries to assemble a variety of events, meals and menus based on specific individual requirements.
• Performed human resources functions including recruitment & hiring, training & development, employee relations & benefits, safety & compliance and handled staffing issues by mediating disputes and directing disciplinary procedures.
• Maintained strong supplier relationships to streamline purchasing and ordering, ensure continuity of service, reduced costs, provide visibility and hedge against price volatility.
• Developed extensive documentation detailing; staff requirements, rights and responsibilities, health and safety standards and food handling practices to ensure a safe workplace; and ordering procedures, recipes, and cooking procedures to ensure positive customer experiences through consistent services and products.
• Identified and solved internal problems related to employee turnover by revamping training approaches.