Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hollie Bower

Canberra,ACT

Summary

Dynamic bar staff manager with a proven track record at Tree House Nightclub, excelling in staff management and event planning. Recognized for enhancing customer satisfaction through strategic decision-making and effective training. Expertise in inventory control and cash handling ensures operational efficiency and profitability. Committed to maintaining a professional demeanor in high-pressure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager on Duty

American Convenience
Canberra, Australia Capital Territory
02.2023 - 08.2024

Waitress/Bar Staff Member

Pot Belly
Belconnen, ACT
01.2020 - 03.2021
  • Greeted customers and provided menus.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Bussed tables as needed during peak hours.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Assisted in seating guests at tables or booths.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Processed payments accurately using cash registers or POS systems.
  • Prepared checks accurately and processed payments promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented food and beverages to guests at tables.

Commercial Cleaner

Spec Services
Canberra, ACT
06.2018 - 07.2019
  • Inspected facilities regularly to identify potential safety hazards or areas that need attention.
  • Provided exceptional customer service while interacting with clients in a professional manner.
  • Vacuumed carpets and upholstery to remove dirt and debris.
  • Responded to emergency spills quickly to minimize the damage caused by the spillage.
  • Ensured compliance with company policies related to security measures while on duty.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
  • Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
  • Removed trash from bins and disposed of it properly according to regulations.
  • Maintained janitorial closets stocked with supplies for daily use.
  • Dust furniture, walls, machines and equipment.
  • Followed safety protocols when handling hazardous materials or operating machinery.
  • Cleaned and sanitized restrooms using appropriate cleaning products.
  • Washed windows, walls, and ceilings to ensure a clean environment for customers.
  • Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
  • Prepared rooms for events by setting up chairs and tables in an orderly fashion.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.

Bar Staff Manager

Tree House Nightclub
Civic, ACT
01.2016 - 02.2018
  • Managed the day-to-day operations of the bar, including scheduling staff, ordering supplies and inventorying stock.
  • Monitored cash drawers and ensured accuracy of change due to customers.
  • Analyzed weekly reports to identify areas that need improvement or attention.
  • Resolved customer complaints promptly and professionally.
  • Provided guidance on beverage selections when requested by customers.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Restocked beer and liquor regularly and after special events.
  • Monitored cash intake to reduce discrepancies.
  • Planned special events such as happy hours or promotional activities for the bar.
  • Recruited, interviewed, and trained new bar staff members as needed.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Planned and coordinated special events to boost customer numbers and profits.

Education

Year 12 Certificate -

Batemans Bay High School
Batemans Bay, NSW
12-2011

Skills

  • Customer service
  • Staff management
  • Inventory control
  • Cash handling
  • Event planning
  • Sales analysis
  • Time management
  • Safety compliance
  • Staff training and development
  • Industry awareness
  • Payroll processing
  • Strategic planning
  • Attention to detail
  • Decision-making
  • Training and mentoring
  • Computer skills
  • Reliability
  • Professional demeanor

Certification

  • White Card
  • Asbestos
  • Silica
  • RSA
  • RSG
  • First Aid cert

Timeline

Manager on Duty

American Convenience
02.2023 - 08.2024

Waitress/Bar Staff Member

Pot Belly
01.2020 - 03.2021

Commercial Cleaner

Spec Services
06.2018 - 07.2019

Bar Staff Manager

Tree House Nightclub
01.2016 - 02.2018

Year 12 Certificate -

Batemans Bay High School

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Hollie Bower