Hollie Brooks
Brightview,QLD
Summary
Energetically trained at Community Grounds Cafe, I excelled in espresso preparation and delivering exceptional customer service, significantly enhancing the customer experience. Skilled in POS operation and adept at drink customization, I thrived in a fast-paced environment, consistently meeting the needs of diverse clientele without compromising quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Trainee
Community Grounds Cafe
Laidley, QLD
12.2023 - Current
Trainee
Community Grounds Cafe
Laidley, QLD
08.2022 - 01.2023
- Provided friendly customer service while taking orders and responding to inquiries.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Education
Senior Certificate -
Euka Future Learning
N/A12-2024
Academic Transcript -
Euka Future Learning
N/A12-2024
Skills
- Menu design
- POS system operation
- Product upselling
- Drink customization
- Espresso preparation
- Coffee brewing
- Order taking
- Up-selling
- Opening and closing duties
- Front counter maintenance
- Problem-solving
- Hospitality and accommodation
Certification
- Completed RSA Cert with Clear to Work
- Senior Certificate
- Academic Transcript
References
- Kaitlyn Fleming
CAFE Supervisor
Phone: 0435 121 422
Email: kaitlynfleming8102@gmail.com
Timeline
Barista Trainee
Community Grounds Cafe
12.2023 - Current
Trainee
Community Grounds Cafe
08.2022 - 01.2023
Senior Certificate -
Euka Future Learning
Academic Transcript -
Euka Future Learning
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