Hollie Coleman
Cairns,QLD
Summary
Experienced with providing excellent customer service in food and beverage settings. I have strong communication and multitasking skills, knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant, Gaming Attendant
Balaclava Hotel
05.2025 - Current
- Serving food and beverages to guests.
- Managed cash register, processed payments, counted tills
- Collaborated with team members to ensure timely service during peak hours.
- Learned menu items and daily specials to provide accurate information to customers.
- Proficient in Keno & TAB
- Monitored gaming areas to ensure compliance with safety and operational standards.
- Operated gaming machines, providing technical support to patrons as needed.
Bar Attendant
Heritage Nightclub
04.2025 - 10.2025
- Prepared and served beverages while ensuring adherence to health and safety standards.
- Assisted in maintaining cleanliness and organization of bar area to enhance customer experience.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Collaborated with team members to efficiently manage busy service periods during peak hours.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Food and Beverage Attendant
Village Belle Hotel
04.2024 - 01.2025
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Adapted quickly to changing priorities in fast-paced restaurant setting.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bartender
Ma Dulleas
11.2019 - 11.2023
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar and workstations.
- Assisted customers with drink selections and provided recommendations.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Processed customer transactions efficiently using POS systems, ensuring accuracy in cash handling.
Skills
- RSA and RSG
- Food Safety Qualified
- Time Management
- Exceptional Customer Support
- Adaptability under pressure
- Full Drivers Licence
- White Card
Timeline
Food and Beverage Attendant, Gaming Attendant
Balaclava Hotel
05.2025 - Current
Bar Attendant
Heritage Nightclub
04.2025 - 10.2025
Food and Beverage Attendant
Village Belle Hotel
04.2024 - 01.2025
Bartender
Ma Dulleas
11.2019 - 11.2023