Hollie Fenyk

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

• Certificate IV in Leadership and Management
• Certificate III in Sport and Recreation
• First Aid Certificate
• Leading A Restaurant
• RSA

• Reflected organizational standards with sensitivity to customer time and needs.
• Informed customers of specific actions to solve or prevent future issues.
• Enhanced purchasing insight by providing detailed breakdown of products and services.
• Demonstrated positive attitude by responding to complaints in calm, controlled manner.
• Maintained a positive attitude in challenging situations with difficult customers.

• Examine restaurant for conformance to safety and health standards by conducting walkthroughs and observing staff and operations.
• Sole responsibility for recruitment process including calculating required staff ratio, application reviews, interviews and successful employment of candidates
• Schedule and direct staff in daily work assignments to maximize productivity.
• Investigate and resolve complaints regarding food quality, service or accommodations.
• Create daily reports on sales and inventory levels to monitor financial results and adjust accordingly.
• Provide customers with excellent service and resolve customer complaints.
• Estimate food and supply needs, and place orders with distributors.
• Meeting and exceeding KPI's set by Franchisee.
• Participated in leadership meetings to develop new policies and procedures.
• Created successful shift plans, adjusting team member lineup to achieve shift efficiency.
• Worked cooperatively with teams to accomplish business goals and objectives.
• Provided direction to team members regarding operational and procedural issues.
• Coached team members, delivering candid feedback on expectations and performance.