Hollie Fenyk
Ballarat,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking and reliable highly organized, proactive and punctual with team-oriented mentality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Venue Coordinator
Clyde Park
Bannockburn, VIC
05.2023 - Current
- Supervised staff members assigned to specific tasks related to an event's successful completion.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Cellar Door Operations
Clyde Park
Bannockburn, VIC
05.2023 - Current
- Processed orders for customers accurately and efficiently.
- Poured samples from various vintages into glasses for tasting purposes.
- Conducted weekly inventories to ensure accuracy of stock levels.
- Maintained accurate records of incoming and outgoing wine shipments.
Event Assistant
Clyde Park
Bannockburn, VIC
05.2023 - Current
- Provided customer service assistance before, during, and after events.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
- Implemented processes for collecting feedback from attendees after completion of an event.
- Maintained accurate records of attendance for each event.
- Communicated effectively with vendors regarding needs for specific services related to an event.
Assistant Restaurant Manager
KFC
Ballarat, VIC
10.2021 - 05.2023
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Shift Supervisor
KFC
Ballarat, VIC
06.2021 - 10.2021
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Customer Service Team Member
KFC
Ballarat, VIC
08.2018 - 06.2021
- Informed customers of sales and promotions.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Answered customer inquiries with courtesy and accuracy.
- Demonstrated strong knowledge of store services, products and policies.
Education
High School Diploma -
Damascus College
Ballarat, VIC12-2020
Skills
- Guest Relations
- Scheduling Coordination
- Writing and verbal communication
- Personnel Management
- Task Prioritization
- Relationship Building
- Service Coordination
- Staff Management
- Effective customer communication
- Staff Supervision
Certification
- Certificate IV in Leadership and Management
- Certificate III in Sport and Recreation
- LAR certified (Leading a Restaurant)
- RSA certificate
Accomplishments
- People First Medal
References
David McMahon: Business Development Manager 0436 524 333
Sarah Quinlan: Restaurant Manager 0408 542 569
Timeline
Venue Coordinator
Clyde Park
05.2023 - Current
Cellar Door Operations
Clyde Park
05.2023 - Current
Event Assistant
Clyde Park
05.2023 - Current
Assistant Restaurant Manager
KFC
10.2021 - 05.2023
Shift Supervisor
KFC
06.2021 - 10.2021
Customer Service Team Member
KFC
08.2018 - 06.2021
High School Diploma -
Damascus College
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