Hollie Finley
Macquarie Hills,New South Wales
Summary
Dedicated and compassionate Law and Social Science (Criminology) student seeking a Family Time Worker position to support and strengthen family relationships in a supervised setting. With strong communication and interpersonal skills, I am committed to ensuring a safe and supportive environment for children and families. My background in legal studies, criminology, and professional experience in customer relations has equipped me with the ability to work empathetically with diverse individuals while maintaining professionalism, attention to detail, and adherence to policies and procedures. Eager to contribute to a team that prioritizes child welfare and positive family interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Ritchies IGA
Elermore Vale, New South Wales
01.2020 - Current
- Took care of customer problem escalated by other staff members.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded to customer questions regarding products, prices and availability.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Work Experience
Turnbull Hill Lawyers
Charlestown, NSW
08.2020 - 01.2021
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Answered phones to provide information to callers or route calls to appropriate parties.
- Responded to client calls and inquiries to deliver applicable information.
- Produced well-researched and articulate legal briefs, pleadings and statements.
Education
Bachelor of Laws/Social Science (Criminology) -
University of Newcastle
Newcastle, NSW01-2027
High School Certificate -
Hunter Sports High School
Gateshead, NSW09-2022
Skills
- Process updates
- Regulatory compliance
- Performance management
- Cash management
- Policy implementation
- Strong leadership
- Communication with all demographics
- Compassion
Certification
- First Aid and CPR Course
- Willing to get a working with children's check
Affiliations
- University of Newcastle, Criminal Justice Centre volunteer
Timeline
Work Experience
Turnbull Hill Lawyers
08.2020 - 01.2021
Duty Manager
Ritchies IGA
01.2020 - Current
- First Aid and CPR Course
- Willing to get a working with children's check
Bachelor of Laws/Social Science (Criminology) -
University of Newcastle
High School Certificate -
Hunter Sports High School
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