Hollie Mcfadden
Retail
Abbotsford,NSW
Summary
Responsible, hardworking Key Leader with 4.51 years in supporting management functions. Led team to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Key Leader
Lululemon
Balmain, NSW
12.2017 - Current
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
Ice Hockey Coach
Sydney Bears
Macquarie , NSW
03.2012 - 10.2018
- Conducted daily sessions in strength training, technique drills and motivational tactics.
- Monitored student academics and fostered culture of balanced academic and athletic success.
- Educated novice hockey players in gameplay and skating.
- Recruited and maintained roster of qualified hockey players to fill team positions.
- Developed training methods to build skills for different ages and ability levels.
- Coached established players in game strategy and techniques for better offense and defense.
After-School Care Worker
Inner Sydney Montessori School
Balmain, NSW
09.2017 - 01.2018
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Distributed food, napkins and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Senior Hairdresser
Cello Hairdressers
Wareemba, NSW
12.2013 - 08.2017
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Answered phone calls and emails to schedule client appointments.
Cafe Barista
Blue Ice Cafe
Baulkham Hills, NSW
01.2011 - 07.2013
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Riverside Girls High School
Gladesville, NSWApprenticeship - Hair Design
Tafe NSW
Petersham, NSWSkills
Attention to Detail
Interpersonal Communication
Flexible and Adaptable
Organization and Time Management
Problem-Solving
Multitasking Abilities
Dependable and Responsible
Teamwork and Collaboration
Active Listening
Teambuilding
Certification
Certificate III Hairdressing
Timeline
Key Leader
Lululemon
12.2017 - Current
After-School Care Worker
Inner Sydney Montessori School
09.2017 - 01.2018
Senior Hairdresser
Cello Hairdressers
12.2013 - 08.2017
Ice Hockey Coach
Sydney Bears
03.2012 - 10.2018
Cafe Barista
Blue Ice Cafe
01.2011 - 07.2013
High School Diploma -
Riverside Girls High School
Apprenticeship - Hair Design
Tafe NSW