Hollie Rafferty
Perth,WA
Summary
Accomplished Travel Advisor at TUI, adept in delivering exceptional customer service and developing tailored travel plans, significantly expanding the client base. Demonstrates strong organizational skills and exceptional communication, thriving in team environments. Proven track record of enhancing customer satisfaction and adapting to new challenges.
Overview
7
7
years of professional experience
Work History
Travel Advisor
TUI
Dundee, Scotland
08.2023 - 08.2024
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Retail Worker
Simpsons Garden Centre
Mintlaw, Scotland
10.2018 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Glass Collector
Garret Bar
Mintlaw, Scotland
08.2017 - 10.2018
- Self-motivated.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Higher National Diploma - Travel And Tourism
North East Scotland College
Aberdeen, Scotland07.2023
Mintlaw Academy
Mintlaw, Scotland07.2020
Skills
Excellent customer service
Exceptional communication
Team player attitude
Organizational Skills
Accomplishments
My friend and I organised and hosted a charity ball, for 2 charities in our home town to raise money and awareness to these causes. This took a lot of organisation skills as well as budgeting and communicating with suppliers to make sure that they got the event they deserved.
Additional Information
I am currently on a Working Holiday Visa in Australia. I have been travelling around the East Coast for a month, which has been great and I have learnt so much about different cultures and experienced some amazing things in the short time I have been here.
Timeline
Travel Advisor
TUI
08.2023 - 08.2024
Retail Worker
Simpsons Garden Centre
10.2018 - 07.2023
Glass Collector
Garret Bar
08.2017 - 10.2018
Higher National Diploma - Travel And Tourism
North East Scotland College
Mintlaw Academy