Hollie Seach
Oran Park,NSW
Summary
Customer service leader with a robust administration background, excelling in departmental strategy and staff development. Proven track record in analyzing customer feedback to enhance service delivery and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Head of the Department - Parties & Events
Kingpin
Macarthur
05.2025 - Current
- Led departmental strategy to align with company goals and vision.
- Developed training programs for staff to enhance skills and performance.
- Managed budgets and resources to ensure operational efficiency and effectiveness.
- Analyzed departmental performance and identified areas for improvement.
- Facilitated regular meetings to communicate updates and gather team feedback.
- Oversaw recruitment and onboarding processes for new department members.
- Managed staff scheduling, workload allocation and task delegation.
- Set performance expectations for all members of the department through effective communication.
- Analyzed customer feedback data to identify trends or areas of improvement in service delivery.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated bookings for various events and services to maximize availability.
- Processed booking transactions using reservation management software efficiently.
Event Coordinator & 2IC
Mess It Up/ Smeaton Grange
08.2020 - 05.2025
- Overseeing the booking and management of all events, incursions, & sessions.
- Responsibilities included:
- Diary Management & Rostering
- Quotes/Invoicing & Cash handling
- Ecommerce Website Management
- Liaising with Councils & Major Shopping Centres
- High levels of customer service and relationship building
- Responding to a high level of phone and email enquiries
- Stock and equipment management
- Working in the studio/showroom with high levels of sales and retail
- Running of events
- Running of Sensory Play sessions
Administration Officer
Cosmic Cuisine/ Oran Park
03.2018 - 08.2020
- Managing the day to day running of all administration tasks.
- Responsibilities included:
- Customer service
- Cash handling
- Ordering stock
- Council Applications
- Data Entry
- Liaising with customers/clients to book in jobs and venues
- Quotes and Invoicing with MYOB
- Producing Sales leads
- Responding to a high volume of email and phone queries
- Diary Management
Senior Sales Executive
Jamberry/ Campbelltown
09.2016 - 06.2018
- New company launch in Australia in which I was required to introduce a new product to staff and customers. Resulting in myself building a team of over 700 brand ambassadors.
- Responsibilities included
- Customer service
- High levels of Sales
- Cash handling
- Data Entry
- Taking customer orders
- Building strong relationships with key industry insiders
- Creating business plans
- Tracking staff performance
Waitress
Rashays/ Narellan
09.2016 - 06.2018
- Front of house staff member for Rashays. Ensuring the smooth running of the restaurant from greeting the customer as they walk in, taking orders, ensuring meals are correct, issuing bill, taking payments, fare welling customer.
- Responsibilities included:
- Customer service
- Cash handling
- Taking customer orders
- Diary management
Star Consultant
Scentsy/ Campbelltown
06.2014 - 09.2015
- Sales based role, which required me to meet high sales targets.
- Responsibilities included:
- Customer service
- Meeting Sales targets
- Data Entry
- Cash handling
- Taking customer orders
- Managing a team of 30 consultants
Deal Administration Officer
Westpac Banking Corporation / Sydney City
02.2004 - 06.2007
- Working in the business-banking sector for Westpac, this role was highly customer relationship based. Crunching numbers and ensuring the customer had the correct funds to complete large-scale jobs, and then compiling the corresponding paperwork to produce the bank guarantee.
- Responsibilities included:
- Liaising with customers
- Preparing bank guarantees
- Data Entry
- Updating accounts and information
- Diary management
- Creating spreadsheets and databases
- Handling and processing confidential information
Skills
- Professional individual with outstanding customer service skills Friendly and approachable manner with the ability to work well under pressure and in fast paced environments
- Advanced Knowledge of Microsoft Office Suite, Outlook, Social Media Platforms
Certification
- CERTIFICATE III BUSINESS ADMINISTRATION
- CERTIFICATE III HOSPITALITY
- FOOD SAFETY SUPPERVERSOR CERTIFICATE
- RESPONSIBLE SERVICE OF ALCOHOL
- FIRST AID/CPR CERTIFICATE
- WORKING WITH CHILDRENS CHECK
INTERESTS AND HOBBIES
Energetic well-travelled individual who enjoys the outdoors. Sunshine and sea breezes are my happy place.
Timeline
Head of the Department - Parties & Events
Kingpin
05.2025 - Current
Event Coordinator & 2IC
Mess It Up/ Smeaton Grange
08.2020 - 05.2025
Administration Officer
Cosmic Cuisine/ Oran Park
03.2018 - 08.2020
Senior Sales Executive
Jamberry/ Campbelltown
09.2016 - 06.2018
Waitress
Rashays/ Narellan
09.2016 - 06.2018
Star Consultant
Scentsy/ Campbelltown
06.2014 - 09.2015
Deal Administration Officer
Westpac Banking Corporation / Sydney City
02.2004 - 06.2007