Hollie Stevens
Rouse Hill,NSW
Summary
Friendly motivated retail sales professional with strong ability to provide customer satisfaction through exceptional customer relations and sales abilities. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Proficient in use of POS software.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
10.2022 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Create a fun, positive and productive work environment for all team members.
- Mentored new employees on company policies, procedures, and best practices to ensure their success.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures.
- Created and maintained safe and secure work environments for employees.
Retail Assistant
Target
08.2019 - Current
- Assisting customers with any enquiries & sales
- Processing of sales; cash, eftpos, zippay and afterpay sales
- Picking, packing, weighing, labeling, and processing online orders
- Processing refunds, returns, and exchanges
- Unpacking and putting away stock
- Helping and assisting fellow team members
- Merchandising
- Setting up Booktok displays and organizing our book department, as well as putting out new stock
- Working at extremely busy times of the year
- Performing tasks within deadlines
- Performing closing routine
- Stocktake- Scanning in & checking
- Cleaning
- Working with the team and also being able to complete tasks alone
Crew Member
Decorative Events And Exhibitions
10.2018 - 12.2020
- Decorative Events & exhibitions
- Setup full event adhering to client/project style guides which includes:
- Ensure goods, equipment and furnishings are packed and loaded on trucks before work is commenced
- Communicate and coordinate with stylists, team members and project managers to undertake works
- Bumping in”; set full event
- Bumping out”; pack up full event
- Coordinate & assemble faux floral centrepieces and arrangements
- Working in a fast paced environment, with small time frames
- Signage cutting and organizing
- Working in the office, putting jobs into the system and assigning jobs to team members
- Communicating with different departments
- Admin work; creating and setting up run sheet for crew, putting together crew calendars and putting jobs into calendars, doing general admin work.
- Assisted other team members to achieve goals.
ITSA Bookstore, Hornsby Tafe
01.2020 - 12.2020
- Processing sales of textbooks, course equipment & stationary
- Processing cash and eftpos transactions
- Restocking shelves, keeping track of stock
- Requesting new stock, placing orders and transferring stock.
Education
Event Management & Business
Amp College of Business & Communication
Sydney, NSW2024
Pennant Hills High School
Pennant Hills, NSWSkills
- Exceptional communication skills
- Great computer knowledge & skills
- Exceptional knowledge of Microsoft word, excel, powerpoint & one note
- Engaging with Diverse Customers
- Merchandise Recommendations
- Sales and Promotions
- Excellent Written and Verbal Communication
- Flexible Hours
- Meeting Sales Goals
- Cash Register Operations
- Credit and Cash Transactions
- Order Picking and Processing
- Self-Motivated
Hobbies
- Reading; Romance, Fantasy, Historical and classics.
- Writing; Fanfiction, short stories and original stories.
- Working out with my partner.
- Spending time with my family.
- Movie nights with my daughter
References
Madeline Arnold
Stock Manager
0413 133 165
Maddie.j.arnold@gmail.com
Brigette Ralph
Personal Reference
0414 128 288
brigette.ralph2@gmail.com
More references available on request
Timeline
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
10.2022 - Current
ITSA Bookstore, Hornsby Tafe
01.2020 - 12.2020
Retail Assistant
Target
08.2019 - Current
Crew Member
Decorative Events And Exhibitions
10.2018 - 12.2020
Event Management & Business
Amp College of Business & Communication
Pennant Hills High School
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