Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HOLLIE ROSE PRINGLE

Merwether

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Beauty Therapist

The Lash House Newcastle
10.2022 - Current
  • Improve client satisfaction by providing personalized beauty treatments and consultations.
  • Increase salon revenue by upselling additional services and retail products to clients.
  • Enhance client relationships through excellent customer service and effective communication skills.
  • Maintain a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Participate in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Manage appointment scheduling efficiently, optimising the use of available time slots while minimizing wait times for clients.
  • Contribute significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Support reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Process payments, entering sales in register for prompt customer service.
  • Educate clients on care processes and advised on further care and products.
  • Use social media platforms to promote salon and services.

Waitress

Signal Box
09.2022 - 01.2023
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.

Intern

Love Real Estate
08.2022 - 09.2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Collaborated in professional team to solve workflow issues.
  • Developed business, financial and analytical skills needed for career.
  • Maximized productivity by analyzing protocols and identifying areas for improvement.

Training + Support officer / Career Support officer

Novaskill
01.2022 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Piloted an mentoring program in the Newcastle, Hunter and Central Coast.

Business Administration Trainee

Novaskill
03.2021 - 01.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.

Food Attendant

The Kingfish
11.2020 - 04.2021
  • Cleaned and maintained dining area and condiment stations.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Processed sales transactions using POS system.
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Delivered food to guest tables with timeliness and efficiency.
  • Adhered closely to food safety standards and restaurant sanitation regulations.
  • Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
  • Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
  • Examined and double-checked food orders to verify items ordered by customers.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.

Bar & Food Attendant/Junior Supervisor

The George
04.2019 - 10.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Upsold specialty items with beverages, increasing store sales.
  • Set and achieved goals for professional development and advancement.

Bar & Food Attendant

The Friend at Hand
12.2018 - 04.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Waitress

One Picket Fence
02.2018 - 08.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Babysitter

Julie & Anthony Kiem
09.2017 - 08.2018
  • (3 children)
  • Pick up from school & day care
  • After school activities (soccer training, swimming)
  • Help prepare evening meal
  • Bathing and getting children ready for bed
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with homework assignments and special projects across different subjects.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Assisted with light housekeeping duties as well as running errands.

Bar & Food Attendant, Waitressing

The Prince of Merewether
07.2017 - 08.2018
  • Cleaned counters, machines, utensils and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Babysitter

Ashlee & Matt Power
01.2016 - 06.2018
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Waitress

The Vital Method
06.2014 - 09.2016
  • Cooking and preparing meals/café food
  • Waitressing
  • Prepare beverages
  • Cleaning
  • Setting up shop for open
  • Customer Service
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

St Francis Xavier College
Hamilton
10.2017

St Pius X
Adamstown, NSW
11.2015

Skills

  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-Motivated
  • Microsoft Office
  • Active Listening
  • Decision Making
  • Responsible
  • Data Entry
  • Team building
  • Conflict Resolution
  • Quality Standards
  • Telephone Etiquette
  • Teamwork and Collaboration
  • Multitasking and Organisation

Certification

  • Higher School Certificate
  • Certificate III in Business
  • Current driver's license
  • Certificate III in Beauty Therapy

Timeline

Beauty Therapist

The Lash House Newcastle
10.2022 - Current

Waitress

Signal Box
09.2022 - 01.2023

Intern

Love Real Estate
08.2022 - 09.2022

Training + Support officer / Career Support officer

Novaskill
01.2022 - 07.2022

Business Administration Trainee

Novaskill
03.2021 - 01.2022

Food Attendant

The Kingfish
11.2020 - 04.2021

Bar & Food Attendant/Junior Supervisor

The George
04.2019 - 10.2020

Bar & Food Attendant

The Friend at Hand
12.2018 - 04.2019

Waitress

One Picket Fence
02.2018 - 08.2018

Babysitter

Julie & Anthony Kiem
09.2017 - 08.2018

Bar & Food Attendant, Waitressing

The Prince of Merewether
07.2017 - 08.2018

Babysitter

Ashlee & Matt Power
01.2016 - 06.2018

Waitress

The Vital Method
06.2014 - 09.2016

St Francis Xavier College

St Pius X

Similar Profiles

CREATE PROFILE
HOLLIE ROSE PRINGLE