HOLLIE ROSE PRINGLE
Merwether
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beauty Therapist
The Lash House Newcastle
Adamstown, NSW
10.2022 - Current
- Improve client satisfaction by providing personalized beauty treatments and consultations.
- Increase salon revenue by upselling additional services and retail products to clients.
- Enhance client relationships through excellent customer service and effective communication skills.
- Maintain a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Participate in ongoing training and education opportunities to stay current on industry trends and techniques.
- Manage appointment scheduling efficiently, optimising the use of available time slots while minimizing wait times for clients.
- Contribute significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Support reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Process payments, entering sales in register for prompt customer service.
- Educate clients on care processes and advised on further care and products.
- Use social media platforms to promote salon and services.
Waitress
Signal Box
Newcastle, NSW
09.2022 - 01.2023
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Intern
Love Real Estate
Newcastle, NSW
08.2022 - 09.2022
- Interacted with customers by phone, email or in-person to provide information.
- Collaborated in professional team to solve workflow issues.
- Developed business, financial and analytical skills needed for career.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Training + Support officer / Career Support officer
Novaskill
Broadmeadow, NSW
01.2022 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Piloted an mentoring program in the Newcastle, Hunter and Central Coast.
Business Administration Trainee
Novaskill
03.2021 - 01.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
Food Attendant
The Kingfish
11.2020 - 04.2021
- Cleaned and maintained dining area and condiment stations.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Processed sales transactions using POS system.
- Assisted customers with information regarding menu offerings and nutrition information.
- Delivered food to guest tables with timeliness and efficiency.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Examined and double-checked food orders to verify items ordered by customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
Bar & Food Attendant/Junior Supervisor
The George
04.2019 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Upsold specialty items with beverages, increasing store sales.
- Set and achieved goals for professional development and advancement.
Bar & Food Attendant
The Friend at Hand
12.2018 - 04.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Waitress
One Picket Fence
02.2018 - 08.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Babysitter
Julie & Anthony Kiem
09.2017 - 08.2018
- (3 children)
- Pick up from school & day care
- After school activities (soccer training, swimming)
- Help prepare evening meal
- Bathing and getting children ready for bed
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Assisted with light housekeeping duties as well as running errands.
Bar & Food Attendant, Waitressing
The Prince of Merewether
07.2017 - 08.2018
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Babysitter
Ashlee & Matt Power
01.2016 - 06.2018
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Waitress
The Vital Method
06.2014 - 09.2016
- Cooking and preparing meals/café food
- Waitressing
- Prepare beverages
- Cleaning
- Setting up shop for open
- Customer Service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
St Francis Xavier College
Hamilton10.2017
St Pius X
Adamstown, NSW11.2015
Skills
- Flexible and Adaptable
- Collaboration
- Customer Service
- Self-Motivated
- Microsoft Office
- Active Listening
- Decision Making
- Responsible
- Data Entry
- Team building
- Conflict Resolution
- Quality Standards
- Telephone Etiquette
- Teamwork and Collaboration
- Multitasking and Organisation
Certification
- Higher School Certificate
- Certificate III in Business
- Current driver's license
- Certificate III in Beauty Therapy
Timeline
Beauty Therapist
The Lash House Newcastle
10.2022 - Current
Waitress
Signal Box
09.2022 - 01.2023
Intern
Love Real Estate
08.2022 - 09.2022
Training + Support officer / Career Support officer
Novaskill
01.2022 - 07.2022
Business Administration Trainee
Novaskill
03.2021 - 01.2022
Food Attendant
The Kingfish
11.2020 - 04.2021
Bar & Food Attendant/Junior Supervisor
The George
04.2019 - 10.2020
Bar & Food Attendant
The Friend at Hand
12.2018 - 04.2019
Waitress
One Picket Fence
02.2018 - 08.2018
Babysitter
Julie & Anthony Kiem
09.2017 - 08.2018
Bar & Food Attendant, Waitressing
The Prince of Merewether
07.2017 - 08.2018
Babysitter
Ashlee & Matt Power
01.2016 - 06.2018
Waitress
The Vital Method
06.2014 - 09.2016
St Francis Xavier College
St Pius X