Holli Birch
Ashtonfield,NSW
Summary
Solid background in various hands-on roles, with 7 years of experience. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Overview
6
6
years of professional experience
Work History
Baker's Assistant
Ridge Didge
01.2024 - 12.2024
- Assisted in the daily opening and closing of the shop.
- Baking and preparing ingredients & shop stock ordering.
- Operated commercial kitchen equipment, tools & temperatures of oven.
- Managed customer service operations, including taking & monitoring orders and resolving complaints.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Completed work courses for lifting techniques & work food safely procedure.
Bistro Attendant
Hospitality
03.2023 - 01.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted customers at door and answered inquiries regarding business events & large gatherings.
Deli Assistant
Coles Supermarket
05.2019 - 11.2022
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Deli display & design with opening and closing shifts.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Assistant on weekends while Manager away, PFD ordering, monthly stocktakes, rosters and relief.
Education
High School Diploma -
All Saints Collage
Maitland, NSW11-2020
Skills
- Flexible schedule
- Leadership qualities
- Money handling
- Customer service
- Staff supervision/training
- Retail operations
Timeline
Baker's Assistant
Ridge Didge
01.2024 - 12.2024
Bistro Attendant
Hospitality
03.2023 - 01.2024
Deli Assistant
Coles Supermarket
05.2019 - 11.2022
High School Diploma -
All Saints Collage
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