Holly Allen
Summary
Dedicated and compassionate professional with strong experience in leadership, problem-solving, and team development. Skilled in driving positive change, managing compliance, and improving outcomes. Recognised for adaptability and building collaborative relationships with staff, management and external stakeholders.
Overview
14
14
years of professional experience
Work History
On Site Live in Manager
Sapphire Beach Homestay
12.2023 - Current
- Ensured SBHS maintained high standards of care, safety and compliance with company policies and procedures.
- Directed daily shift operations, providing clear handovers ensuring staff coverage for day shifts in line with rostering requirements.
- Rostering
- Recruitment processes, including interviewing and onboarding new staff.
- Serviced as the daily point of contact to staffing issues and provide weekly reports to management with operation updates.
- Oversee medication administration, ensuring accuracy, record keeping and daily sign-offs.
- Primary point of contact for guardians and specialists, coordinating communication and organising client appointments.
Therapeutic Care Manager/Team Leader Manager
Sapphire Beach Homestay
08.2021 - 12.2023
- Communication with clients parents/guardian and specialists to ensure consistent care and support
- Administered medications inline with care plans and compliance requirements.
- Administrative Duties, including documentation, reporting and record management.
- Manual Handling to support clients and reduce workplace risk.
- Menu Planning, shopping, adhering to client dietary needs
- Conducted stocktakes and maintained accurate inventory control.
- Training, supervised, and delegating staff while monitoring performance, development and workflow to ensure smooth daily operation.
- Property Risk assessment and implementing safety checklists
- Personal Care
- Client Development and implementation of individualized strategies
Catering Assistant
Sawtell Catholic Care Of The Aged
09.2018 - 08.2021
- Adhered to company quality constraint, industry best practice, OHS practice paying meticulous attention to dietary requirements of 110 residents
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Fostered friendly and responsible atmosphere and relationships with staff and clients
- Cooking, preparing fresh produce to provide quality meals to residents
- Observed Federal and Local kitchen safety regulations to prevent food borne illnesses
Food and Beverage Supervisor
Cafe Splash
11.2011 - 10.2018
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
Education
Full Drivers License
CPR
Working With Children's Check
Current Police Clearance
Year 10 Completion Bishop Druitt College 2011
First Aid
Company Etrainu Courses
Skills
- Effective team leadership
- Compliance, Documentation and Reporting
- Complex Problem Solving
- Managing Operations and Efficiency
- Interpersonal Relations
- Customer Service
- Professional and Courteous
- Good Judgment
- Calm Under Pressure
Affiliations
- Sandy Devine- Manager at Sawtell Catholic Care
0402 046 675
mgreception@scca.net.au
- Kylie Burns- Team Leader at Sapphire Beach Homestay
0457 006 189
Kylieburns10@hotmail.com
Timeline
On Site Live in Manager
Sapphire Beach Homestay
12.2023 - Current
Therapeutic Care Manager/Team Leader Manager
Sapphire Beach Homestay
08.2021 - 12.2023
Catering Assistant
Sawtell Catholic Care Of The Aged
09.2018 - 08.2021
Food and Beverage Supervisor
Cafe Splash
11.2011 - 10.2018
CPR
Working With Children's Check
Current Police Clearance
Year 10 Completion Bishop Druitt College 2011
Full Drivers License
First Aid
Company Etrainu Courses
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