Holly Anderson
Perth,WA
Summary
A dynamic and adaptable professional with a rich background spanning between hospitality/retail, housekeeping and customer service roles, notably at Civeo. I have excelled in training new and existing staff members and streamlining operations, enhancing guest satisfaction and operational efficiency. With over 5+ years of experience I have obtained a high level of interpersonal communication and time-management, with a proven track record of fostering workplace improvements and maintaining high standards of service. I am a reliable, intrinsically motivated individual that will work to the very best of my abilities to complete all tasks given to me in my role(s).
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIFO Utility Worker
Civeo
Cloudbreak, WA
04.2024 - Current
- Trained other colleagues in proper standards for cleaning and maintaining residents rooms/laundries
- Operate light vehicle (LV) and buggy
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Performed general housekeeping duties and kept warehouse areas, loading docks, and trailers clear and clean.
- Performed housekeeping functions to maintain compliant, audit-ready operations.
FIFO Utility Worker
Sodexo Remote Sites
Cloudbreak, WA
07.2023 - 04.2024
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used hand trucks and manually lifted supplies, equipment and heavy furniture.
- Operated buffers and burnishers to clean and polish floors and deep cleaned residents rooms and laundry.
- Followed safety standards and established SOPs and SDSs in areas that require handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Bartender
The Jetty Bar
Fremantle, WA
06.2023 - 07.2023
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
The Beachhouse SQ
Hillary’s, WA
05.2022 - 06.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique cocktails for customers, including bar specials.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Bar1 Nightclub
Hillary’s, WA
01.2021 - 02.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly maintained a clean and sanitised bar area, beer lockers, refrigeration and storage area.
Back of House Team Member
Kmart
Joondalup
06.2020 - 06.2021
- Receiving new stock, unboxing and sorting in designated area on shop floor
- Stock management
- Enforced health and safety protocols to promote safe working environment.
- Took on extra hours and shifts during busy periods to meet tight deadlines.
- Pulled orders quickly to maintain demanding productivity
- Picked and packed order items.
- Stocked shelves to match planogram images and instructions.
- Executed regular inventory counts and supply audits to monitor shrinkage
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Restaurant Server
The Kingsway Bar and Bistro
Darch, WA
06.2019 - 09.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Understood menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hair Salon Assistant
Solasta Hair Boutique
Scarborough, WA
04.2018 - 04.2020
- Assisted hair stylists with colourwork by applying base colour and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients on how to maintain healthy hair.
Cafe Attendant
Holy Smokes Cafe
03.2016 - 03.2017
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Replenished products daily for optimal freshness and visibility.
- Notified management of product and supply shortages to reduce disruption in availability.
- Maintained clean and attractive product displays to entice customer purchases.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Education
Ashdale Secondary College
Darch, WA11.2019
Skills
- Well-mannered, professional and approachable
- Strong level of interpersonal, verbal and written communication
- Experienced in training new/existing staff members
- Diverse range of work experience
- Emotional intellect
- Adaptability and flexibility
Certification
CPCWHS1001 White Card
TLILIC0003 Forklift ticket
RIIWHS204E Work safely at heights
RIIWHS202E Enter and work in confined spaces
SITHFAB002 Responsible Service of Alcohol
14265948-9256697 Health and Safety Representative (HSR)
Timeline
FIFO Utility Worker
Civeo
04.2024 - Current
FIFO Utility Worker
Sodexo Remote Sites
07.2023 - 04.2024
Bartender
The Jetty Bar
06.2023 - 07.2023
Bartender
The Beachhouse SQ
05.2022 - 06.2023
Bartender
Bar1 Nightclub
01.2021 - 02.2023
Back of House Team Member
Kmart
06.2020 - 06.2021
Restaurant Server
The Kingsway Bar and Bistro
06.2019 - 09.2020
Hair Salon Assistant
Solasta Hair Boutique
04.2018 - 04.2020
Cafe Attendant
Holy Smokes Cafe
03.2016 - 03.2017
Ashdale Secondary College