Holly Bell
Summary
Accomplished Assistant Store Manager with a proven track record at KFC, enhancing store performance through effective team leadership and problem-solving skills. Excelled in staff training, achieving significant improvements in customer service and operational efficiency. Skilled in Store Figures, Microsoft Excel and adept at fostering a collaborative work environment, demonstrated by a consistent increase in sales and employee satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
KFC
07.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Food and Beverage Assistant
Brokenwood Wines
07.2022 - 11.2022
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
Education
High School Diploma -
Cessnock High School
Cessnock, NSW08.2022
Skills
- Problem-Solving
- Customer Service
- Time Management
- Team Building and Leadership
- Hiring and Training
- Staff Management
- Work Planning and Prioritization
- Inventory counting
- KPI Tracking
- Microsoft PowerPoint, Excel, and Word
- Fast Learner
Timeline
Food and Beverage Assistant
Brokenwood Wines
07.2022 - 11.2022
Assistant Store Manager
KFC
07.2019 - Current
High School Diploma -
Cessnock High School
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