Holly Brownbill
Woodville South
Summary
Passionate about partnering great customer service principles to drive successful outcomes; I work hard to build, foster, and sustain positive relationships with customers and employees alike. With over 9 years' experience working within corporate & customer facing roles; I consider myself a driven individual who goes above and beyond to apply knowledge gained and skills developed, whether through formal education or life
Overview
12
12
years of professional experience
Work History
Waitress
Aces Italian Restaurant
05.2024 - Current
- Company Overview: Aces Italian is a fine dining Italian restaurant serving à la carte and set menus
- Delivered exceptional restaurant service to guests, overseeing daily meals, drinks, and special functions
- Tasked with serving customers and VIP clientele with enthusiasm and assurance
- Ensured guests were always greeted with warmth and excitement, creating a welcoming and memorable dining experience
- Assisted in menu recommendations and wine pairings, enhancing the overall dining experience
- Maintained a clean and organized dining area, ensuring a high standard of hygiene and presentation
- Handled customer inquiries and resolved complaints efficiently, maintaining high levels of customer satisfaction
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Supported training and onboarding of new staff, fostering a team-oriented environment
- Managed cash and credit transactions accurately
- Aces Italian is a fine dining Italian restaurant serving à la carte and set menus
Student Social Worker
Uniting Communities: Chrysalis
03.2024 - 07.2024
- Company Overview: Chrysalis is a transitional accommodation unit with a maximum of 9 residents at any given time
- Supported clients transitioning out of correctional facilities by helping them develop necessary life skills, make community connections, and find suitable housing
- Aided clients in completing applications for services and benefits, providing practical advice and support
- Shadowed other practitioners across various Uniting Communities services
- Provided information, valuable resources, and hands-on assistance to help clients in their search for long-term housing and community resources
- Liaised directly with external organizations and facilitated necessary referrals
- Attended staff meetings to discuss client progress and organizational updates
- Wrote comprehensive case notes documenting client interactions and developments
- Facilitated group sessions, providing support and guidance to clients
- Participated in NDIA meetings to discuss client needs and service plans
- Represented clients at the Australian Appeal Tribunal
- Made phone calls to connect clients with essential services and resources
- Assisted clients with Centrelink matters, ensuring they received appropriate benefits
- Attended client initial intake assessments to understand their needs and create action plans
- Made referrals to community outreach services to provide additional support
- Helped resolve client fines, including those from the SA Ambulance Service
- Engaged in case management, coordinating various aspects of client care
- Supported ATSI (Aboriginal and Torres Strait Islander) services to address specific cultural needs
- Understood and assessed the Dignity of Risk, helping clients navigate risk-taking situations
- Developed an understanding of schizophrenia to better support clients with this condition
- Interacted with government mental health facilities to coordinate client care
- Created Wellness Action Plans to promote client mental health and well-being
- Assisted with court proceedings and legal matters related to client care
- Worked with the SA Housing Authority to secure appropriate housing for clients
- Chrysalis is a transitional accommodation unit with a maximum of 9 residents at any given time
Allied Health Assistant - Social Work Directorate
SA Health, Hampstead Rehabilitation Centre
07.2023 - 03.2024
- Supported the provision of integrated, coordinated, and patient-centered care
- Aided patients and their families in completing applications for services and benefits
- Worked closely with geriatric patients and their families, particularly within our Care Awaiting Placement (CAP) wards and Memory Support wards
- Provided information, offering valuable resources and hands-on assistance to help families in their search for suitable aged care facilities
- Liaised directly with care facilities and facilitated the necessary referrals for the placement of patients
- Proficiently managed and assisted clients in navigating Centrelink documentation and applications for various services and benefits
- Collaborated with housing authorities, landlords, and related agencies to ensure smooth transitions and favourable living conditions for clients
- Adapted to individual needs and preferences, providing customized assistance to enhance clients' overall well-being and independence
- Effectively assessed clients' financial situations and explored available options for financial aid, grants, and subsidies
- Assisted in the application process for financial assistance programs, ensuring clients receive the maximum benefits to alleviate financial burdens
- Acted as a knowledgeable resource for clients, connecting them with a diverse network of community services, support groups, and specialized professionals
- Expertise in case noting patient situations/ interactions without bias ensuring data integrity and confidentiality
Allied Health Administrative Officer
SA Health, QEH/ RAH
08.2022 - 07.2023
- Provided efficient administrative support to CALHN's diverse Allied Health Directorate
- Handled invoices, purchase orders, cataloged and non-cataloged items, and staff onboarding support
- Facilitated meeting bookings, managed databases, and assisted the Allied Health Directorate staff as directed
- Managed outpatient clinics at the Queen Elizabeth Hospital, including efficiently scheduling appointments, accepting referrals, and handling inquiries
- Possessed in-depth proficiency in the use of Sunrise EMR/ PAS
- Prepared comprehensive meeting minutes, facilitating effective follow-up and decision-making processes
- Efficiently answered and directed incoming phone calls to relevant staff
- Served as a primary point of contact for inquiries, ensuring efficient communication flow within the organization
- Successfully handled purchase order processing
Corporate Concierge/ Centre Management Assistant
CBRE
12.2021 - 04.2022
- Worked alongside building management and developers to create an exceptional workplace experience
- Provided unparalleled support to the building's tenants
- Handled a diverse array of administrative and secretarial responsibilities
- Front of house/ reception support; including phone, conference room and diary management
- Supported operations through communicating daily with building management and tenants
- Meeting room management including audio and visuals
- Scheduling appointments and meetings
- Ad hoc administration, reception, and mail duties
Financial Hardship Consultant
Westpac
10.2020 - 11.2021
- Delivered a high level of customer service, ethicalness and providing financial hardship advice, support and payment plans
- Spearheaded training initiatives for new hires
- Responsible for producing, updating, the Standard Operating Procedure document
- Familiarity and high understanding of Financial Data, Accounting Techniques, calculations, reconciliations, and Data Protection
- Excellent communication skills and proven ability to act in a professional and confident manner
- Experience and sound knowledge working with a range of internal systems and enterprise resource planned structures
- Conflict management and resolutions skills regarding vulnerable, contentious customers
Food, Beverage, and Cocktail Waitress
SkyCity Casino
12.2019 - 06.2021
- Provided excellent restaurant service to guests; overseeing daily meals, drinks and functions
- Maintained a high level of personal presentation and continuously reflecting SkyCity's values
- Pouring and mixing of various alcoholic drinks
- Cocktail waitressing to table games, ensuring customers' needs are being met
- Efficient problem solving and conflict resolution throughout shifts
Casual Assistant/ Part Owner
Coffee Cow PTY LTD
03.2013 - 03.2021
- Provided casual and seasonal-event assistance to my father who created, built, owned and managed a Mobile Food Vending Van
- Developed barista skills, customer service, time management and point of sale efficiency
Waitress
San Churro
11.2017 - 11.2019
- Appointed as Waitstaff manager and oversaw structure to our waiter staff
- Provided excellent wait service to ensure satisfaction, took customer orders and delivered food/ beverages
- Working during Rundle Streets extremely busy, fasted-paced fringe/ festival period
Casual Retail Assistant
Lincraft
02.2014 - 11.2019
- Upselling products to maintain daily profits
- Using POS software
- Greeting and assisting customers to find the goods and products they are looking for
Junior Administration Assistant
W&L Mobile Health Services
01.2014 - 06.2016
- Assisted in administrative functions that support business operations and requirements
- Tasked with keeping office space clean, organized, and functional
Education
Bachelor of Social Work -
University of South Australia
11-2025
Senior First Aid - HLTAID003 -
CBD College
01.2024
Certificate III in Hospitality -
Queensford College
01.2023
Cultural Diversity and Awareness for Public Sector -
IPAA SA
01.2023
Working w/ Children's Check & Safe Environments Training -
Dept. Human Services
01.2023
Working w/ Aged and Vulnerable Persons Clearance -
Dept. Human Services
01.2023
National Police Clearance & NDIS Clearance Checks -
SAPOL / Dept. Human Services
01.2023
Barista & Mixologist Training -
Clear to Work
01.2020
Responsible Service of Alcohol -
Clear to Work
01.2020
Bachelor of Arts - Psychology & Sociology
University of South Australia
01.2019
Academic Honours Graduate -
Marryatville High School
01.2017
Skills
- Strong written and verbal communication
- Microsoft Office (Excel, Outlook, Word)
- Ad-hoc email writing and communications
- Administrative functions
- Customer Service
- Conflict management
- Familiarity working with vulnerable clients in varying roles
- Interpersonal skills
- Attention to Detail
- Team Leadership
- Punctual
- Reliable
- Friendly can-do attitude
Timeline
Waitress
Aces Italian Restaurant
05.2024 - Current
Student Social Worker
Uniting Communities: Chrysalis
03.2024 - 07.2024
Allied Health Assistant - Social Work Directorate
SA Health, Hampstead Rehabilitation Centre
07.2023 - 03.2024
Allied Health Administrative Officer
SA Health, QEH/ RAH
08.2022 - 07.2023
Corporate Concierge/ Centre Management Assistant
CBRE
12.2021 - 04.2022
Financial Hardship Consultant
Westpac
10.2020 - 11.2021
Food, Beverage, and Cocktail Waitress
SkyCity Casino
12.2019 - 06.2021
Waitress
San Churro
11.2017 - 11.2019
Casual Retail Assistant
Lincraft
02.2014 - 11.2019
Junior Administration Assistant
W&L Mobile Health Services
01.2014 - 06.2016
Casual Assistant/ Part Owner
Coffee Cow PTY LTD
03.2013 - 03.2021
Senior First Aid - HLTAID003 -
CBD College
Certificate III in Hospitality -
Queensford College
Cultural Diversity and Awareness for Public Sector -
IPAA SA
Working w/ Children's Check & Safe Environments Training -
Dept. Human Services
Working w/ Aged and Vulnerable Persons Clearance -
Dept. Human Services
National Police Clearance & NDIS Clearance Checks -
SAPOL / Dept. Human Services
Barista & Mixologist Training -
Clear to Work
Responsible Service of Alcohol -
Clear to Work
Bachelor of Arts - Psychology & Sociology
University of South Australia
Academic Honours Graduate -
Marryatville High School
Bachelor of Social Work -
University of South Australia
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