Holly Carlisle

Nursing Assistant within Nursing homes, care facilities etc

• Worked in several nursing homes across Victoria, South Australia Queensland, and Northern Territory as an agency PCA or AIN on short term contracts or casual role.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Called patients to confirm scheduled appointments and obtain additional details.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Answered phone calls to provide assistance, information and medical personnel access.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
• Gathered patient records for provider.
• Successfully greeted visitors and responded to telephone and in-person requests for information.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Checked patients in and out for appointments and collected co-payments.

• Kitchen shifts involved making, serving, cleaning and restocking of commercial kitchen serving 90 residents. In charge dinner service shifts involving all serving, cleaning, and close.
• Maintained clean and well-organized environment for client happiness and safety.
• Followed safe lifting and transferring techniques to transport residents.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

• Provided exceptional service to high volume of customers
• Waitressing, making drinks
• Being a effective team player in a fast paced environment.
• End of day till and processing TYRO.
• Serving of alcohol

• Served alcoholic beverages responsibly in accordance with state laws.
• Food preparation, waitressing, drink preparations, cleaning, and end of day close and cleanup.
• Assisted other wait staff members in times of heavy customer traffic.

• Making and serving all menu foods.
• Overseeing all cooking/drinks on weekends while supervising a junior
• Open and close including attending to money finalizing at end of day.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Provided accurate change for cash transactions using a cash register system.
• Provided excellent customer service by addressing any complaints or concerns promptly.

• Worked in the Galley of a historic paddle steamer serving drinks and meals.
• Clean up and end of day money processing.
• Made meals in accordance with company standards and requirements.
• Maintained safe food handling practices to prevent germ spread.