Holly Clare
Deception Bay,Qld
Summary
Hardworking and enthusiastic adult trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Cook
Mad Burger
01.2023 - 02.2023
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Placed orders to restock items before supplies ran out.
- Ordered food and supplies based on detailed inventories and changing restaurant needs.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Animal Care Attendant
RSPCA
01.2023 - 02.2023
- Restrained animals safely during exams and procedures.
- Educated caregivers and pet owners on animal care, nutrition and disease management.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Protected animals from care errors by maintaining clear and secure tags.
- Optimized livestock health and reduced disease risks by applying animal husbandry expertise to optimizing care.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Trained animals in behavioral compliance or other special routines or commands.
- Improved health of pets by advising owners on optimal approaches.
Entertainment Staff Member
Bounce Inc
04.2022 - 09.2022
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided general cleaning of venue spaces before, during and after events.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
- Talked to coworkers using electronic devices such as computers and radios.
- Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
- Presented information regarding game room rules and regulations to participants in easily understood terms, maximizing safety, security and customer enjoyment.
Host
Bounce! Trampoline Sports
03.2022 - 09.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Customer Service
Takeaway
01.2018 - 09.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
Hospitality Worker
Convenient Store
01.2017 - 09.2020
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Responded to over 20+ telephone calls per day to provide information regarding reservations and room vacancies.
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
TAFE
OnlineSkills
- Dish Preparation
- Kitchen Operations
- Contamination Control
- Kitchen Task Management
- Menu Item Preparation
- Waste Control
- Kitchen Assistance
- Safe Handling Standards
- Task Delegation
- Company Quality Standards
- Cash Control
- Safety and Sanitation Standards
- Staff Meetings
- Work Assignments
- Housekeeping Duties
Certification
Navigation of NDIS psychosocial workforce/MCC00051
Timeline
Assistant Cook
Mad Burger
01.2023 - 02.2023
Animal Care Attendant
RSPCA
01.2023 - 02.2023
Entertainment Staff Member
Bounce Inc
04.2022 - 09.2022
Host
Bounce! Trampoline Sports
03.2022 - 09.2022
Customer Service
Takeaway
01.2018 - 09.2020
Hospitality Worker
Convenient Store
01.2017 - 09.2020
TAFE
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