Holly Coleman
Adelaide
Summary
I am known for being detail oriented, having empathetic customer service and a loud laugh.
But I would describe myself as self-motivated, excited to learn new things and reliable.
Behind the scenes, I am the agent looking after the customers who are bankrupt, who's debts have been sold and who's companies are struggling.
Overview
9
9
years of professional experience
Work History
Collections Specialist
Plenti
Adelaide
03.2025 - Current
- Early and Late Cycle Collections Activities
- Managed referrals to outside agencies for collections
- Indebted Closed File report
- Served as specialist in bankruptcy cases
- Manage accounts that have been sold through Bravure Bridge
- First point of contact for companies that have gone into Administration, have had a Restructuring Practitioner Appointed or have gone into Liquidation
- Update existing and create new bankruptcy Gurus
- Update existing and create new email templates and text expanders
Hardship and Collections Consultant
Westpac
Bedford Park
03.2024 - 02.2025
- Reviewing accounts to determine payments due, any arrears, status of the account and notes from previous actions to gain an accurate understanding of a customers account.
- Actioning accounts for customers who need simple collections solutions.
- Assessing customers hardship applications and applying a tailored solution.
- Identified and addressed 'extra care' for vulnerable customers.
- Providing service with patience, empathy and problem solving skills to ensure my NPS score and survey results are as high as possible.
- Ensuring every customer I speak to and every account I have actioned is done in compliance with the NCC, BCOP, DCG, as well as all of our internal processes to keep my errors as low as possible.
Bistro Manager
RD Jones Group
Christies Beach
01.2023 - 03.2024
- Responsible for overseeing the day to day tasks within the bistro including training new and current staff, managing functions and function enquiries, stock take and labour control.
- I worked hands on with my team to ensure customers are served correctly and efficiently, customer feedback is actioned and the bistro is kept as clean as possible.
- I helped the kitchen create the daily specials, menus for themed events and provide ideas to increase our sales.
- I also worked in the bottle shop and gaming when required, have my gaming badge and did the daily banking
Location Manager
The Daily Kitchen Co
Flinders Uni
01.2020 - 01.2023
- Full time Monday to Friday where I was responsible for all café related tasks including hiring and training staff, rostering and wastage control, daily ordering, stock control and organising catering events.
- Covid Marshall certificate acquired, Kounta/Lightspeed POS system used.
Store Manager
Oaks Embassy Coffee Club
SA, SA
04.2017 - 12.2019
- Assessment of monthly Profit and Loss reports
- Stock inventory, creating of par levels and stock management
- Invoice entering, resolving supplier issues and maintaining supplier relationships
- Recruiting, training and management of staff
- Creating rosters, processing pays and manage leave, using TimeTarget
- Controlling cash variances and resolving any issues
- RSA certificate, Food Safety certificate
Skills
- Performance improvements
- Analytical thinking
- Customer service
- Early and Late Cycle Collections
- Bankruptcy
- Payment negotiation
- Relationship building
- Training and development
- Process development
Timeline
Collections Specialist
Plenti
03.2025 - Current
Hardship and Collections Consultant
Westpac
03.2024 - 02.2025
Bistro Manager
RD Jones Group
01.2023 - 03.2024
Location Manager
The Daily Kitchen Co
01.2020 - 01.2023
Store Manager
Oaks Embassy Coffee Club
04.2017 - 12.2019