Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HOLLY COOPER

Eltham,Australia

Summary

During my role at Soleil Collective i built and maintained strong relationships with key retail partners and store managers. My daily tasks included educating store staff on the brands product offerings, develop and execute promotions, GWPs and sampling, complying with visual merchandising briefs and brand standards, and providing ongoing training support to boosts brands sell out. My position involved keeping up with industry trends and competitor activities and managing administrative duties such as tracking KPI;s and reporting on in-store sales.


About me; I am outgoing, friendly, confident and bubbly. I am good under pressure, determined and committed. I consider myself a fast learner, grasping and understanding new skills quickly and thrive on any new challenges.

Aim and intensions: Looking for a position in an industry where I can thrive and challenge myself. Availability: Full time - Monday to Friday

Overview

9
9
years of professional experience

Work History

Field Sales Representative

Soleil Collective
08.2023 - 11.2024
  • Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
  • Visited key customers repeatedly to promote retention and relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Improved product visibility through strategic placement of promotional materials and in-store displays.

Pharmacy Assistant

Priceline Pharmacy Eltham
08.2020 - 07.2023
  • Answering and making phone calls
  • Eftpos payments, NDSS orders
  • Coordinating delivery/ pickup orders for scripts
  • Attending to customers, answering general queries on pharmacy or beauty products
  • Referring customers to the Pharmacist for specialised advice
  • Cleaning and maintaining the store, ensuring a sanitised environment
  • Processing written prescriptions and requests for refills
  • Maintaining Patient confidentiality and information
  • Data entry
  • Organisation and placement of Pharmacy/Beauty products
  • Balancing of tills at the end of the day
  • Meet, greet and assist Merchandiser's to the store with product placement and product knowledge

Retail Worker

Savers
01.2016 - 02.2017
  • Money handling/ operation of till
  • Working in a fast-paced environment
  • Pick packing and sorting stock for sale floor
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Customer Service

12.2016
  • Work experience
  • Retail assistance
  • Restocking of products
  • Responsibility
  • Teamwork
  • Computer skills
  • Money handling

Education

Diploma of Beauty Therapy - Cosmectucials And PHR

Box Hill Institute of TAFE
Melbourne, VIC
12.2019

High School Diploma -

Eltham High School
Eltham, VIC
11.2018

Skills

  • Territory Management
  • Managing and servicing accounts
  • Interpersonal communication skills
  • Networking skills
  • Product and service knowledge
  • Problem-solving abilities
  • Friendly and outgoing

References

  • Fiona Burgo, TerryWhite Store Manager, 0438331282
  • Caitie Roberts, Soleil Collective Key Account Manager, 0466241082

Timeline

Field Sales Representative

Soleil Collective
08.2023 - 11.2024

Pharmacy Assistant

Priceline Pharmacy Eltham
08.2020 - 07.2023

Customer Service

12.2016

Retail Worker

Savers
01.2016 - 02.2017

High School Diploma -

Eltham High School

Diploma of Beauty Therapy - Cosmectucials And PHR

Box Hill Institute of TAFE

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HOLLY COOPER