Holly Craker
Stanhope Gardens
Summary
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations. I am passionate about ongoing personal and professional growth and always strive to improve. With 5 over five years experience in retail, I have developed strong customer service and communication skills, enabling me to ensure the smooth and efficient operation of the clinic.
Overview
5
5
years of professional experience
Work History
Clinic Manager
Elite body Contouring
01.2023 - Current
- Client Experience & Customer Service
- Appointment & Scheduling Management
- Client complaints/ feedback - Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Multiple Clinic Management - Working across multiple clinics
- KPI & Goal setting
- Weekly meetings - Enhanced team performance by providing regular training and professional development opportunities.
- Growth and development planning
- Trained and supervised employees to maintain team of high performers
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Improved client satisfaction through effective communication and compassionate care.
Marketing and Sales coordinator
Craker Marine
01.2023 - Current
- Company Overview: www.example.com
- Event Management
- Travel Coordination/ on-the-ground logistics
- Networking event organisations/attendance
- Www.example.com
2IC
Elite Body contouring
01.2020 - 01.2023
- Assisting manager
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
Owner
Sweet Burners
01.2020 - 01.2023
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Education
Diploma - Beauty Therapy
Australian Academy of Beauty And Dermal Therapy
Sydney, NSW11-2019
Skills
- Highlight your skills that are relevant to the role you’re applying for
- Administrative leadership
- Clinical management
- Employee training
- Operations management
- Scheduling appointments
- Supply coordination
- Employee performance evaluations
- Staff management
- Training and mentoring
- Clinical staff management
- Budget planning
Timeline
Clinic Manager
Elite body Contouring
01.2023 - Current
Marketing and Sales coordinator
Craker Marine
01.2023 - Current
2IC
Elite Body contouring
01.2020 - 01.2023
Owner
Sweet Burners
01.2020 - 01.2023
Diploma - Beauty Therapy
Australian Academy of Beauty And Dermal Therapy
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