Holly Davis
Woodend,VIC
Summary
Dedicated and diligent professional possessing a wealth of knowledge and demonstrated expertise in administrative roles. A skilled problem-solver and articulate communicator, with a proven record of consistently maintaining a friendly and professional demeanour in all situations.
Overview
4
4
years of professional experience
Work History
Emergency Department Clerk
Royal Children’s Hospital
12.2021 - Current
- Meet and greet patients and families in a friendly and helpful manner
- Accurate use of EMR, ensuring patients are given all required information including private and public admissions processes within the hospital
- Develop and maintain strong working relationships and key internal and external stakeholders
- Participate in activities including performance reviews and development plans; training and team activities as scheduled
- Liaise with bed allocation staff to ensure efficient transfer of patients to wards
- Process after-hours elective admissions
- Contribute to continuous improvement of processes and procedures within the department to assist in effective and efficient operations.
Medical Receptionist
Sunbury Medical Centre
01.2020 - 02.2021
- Greet clinic visitors and make sure they're following the Covid 19 protocol
- Operate multi-line telephone system, schedule appointments and perform general office duties
- Assist doctors and nurses, making sure covid vaccination clinics are operating smoothly
- Managed calendar of events and schedules, coordinating appointments for staff members
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments + Work with visiting allied health and specialists' clinics.
Receptionist
Woodend Dental Clinic
06.2020 - 01.2021
- Greeting and registering new patients, performing general administration tasks such as photocopying, scanning, faxing, and printing.
- Scheduling patient appointments, answering and managing incoming calls, responding, and assisting requests for information
- Transmitted information and documents to customers via computer and mail
- Processed incoming and outgoing documents via electronic methods and systems.
Retail Assistant
General Pants Co.
11.2019 - 01.2020
- Welcome and greet customers, recommend, and display items that match customer needs
- Ensuring high levels of customer satisfaction through excellent sales service and keeping up to date with product information
- Maintained merchandise on the sales floor by stocking racks, counters, and displays
- Promoted sales by setting up displays and organizing and arranging merchandise.
Education
Diploma - Business
RMIT
Melbourne11.2022
Diploma - Leadership And Management
RMIT
Melbourne, VIC11.2022
Skills
- Organization and Time Management
- Critical Thinking
- Problem-Solving
- Decision Making
- Physical Strength and Stamina
- Team Collaboration
- Accuracy and Precision
- Communication
- Strategic Planning
- Business Administration
- Billing and Invoicing
- Special Event Projects
Timeline
Emergency Department Clerk
Royal Children’s Hospital
12.2021 - Current
Receptionist
Woodend Dental Clinic
06.2020 - 01.2021
Medical Receptionist
Sunbury Medical Centre
01.2020 - 02.2021
Retail Assistant
General Pants Co.
11.2019 - 01.2020
Diploma - Business
RMIT
Diploma - Leadership And Management
RMIT
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