Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Holly Dawson

Ballarat,VIC

Summary

Dynamic and dedicated professional with a strong work ethic and proven customer service skills honed at Bunch of Grapes Hotel. Successfully enhanced guest satisfaction through attentive service and effective problem-solving. Experienced in team collaboration and training, ensuring a and welcoming environment. First aid trained, committed to safety and quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Employee

Bunch of Grapes Hotel
03.2021 - Current
  • Maintained a clean and welcoming environment for guests, making it a positive dining experiences.
  • Handled high-pressure situations with ease, maintaining a high level of service standards even during peak hours and understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Barista

Clothesline Cafe
02.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming space by greeting customers with a friendly demeanour, seating them and addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, providing knowledge and expertise of coffees, teas, and merchandise.

Retail Manager

Lovisa
10.2019 - 05.2022
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached my team and trained on methods for handling sales, complicated issues, and difficult customers.

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving

Certification

  • First Aid Certification and CPR
  • TAB license

Timeline

Barista

Clothesline Cafe
02.2024 - 08.2024

Front of House Employee

Bunch of Grapes Hotel
03.2021 - Current

Retail Manager

Lovisa
10.2019 - 05.2022

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Holly Dawson