Holly Denniss
Campsie,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Allied Express Transport
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Hair and Beauty
Raw Beauty
03.2019 - 06.2022
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
Gym Receptionist
Fernood Women's Gym
01.2016 - 02.2018
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked members into gym by scanning badges.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Gym Receptionist
Lifestyle Fitness
05.2017 - 01.2018
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Education
Certificate III - Business Medical Administration
Alffie Courses
Sydney, NSW11.2024
First Aid - First Aid
Licence To Work
Chullora, NSW05.2023
Certificate III - Pathology Blood Collection
Tafe Nsw
Pyrmont, NSW01.2015
Certificate II - Hair And Beauty
Tafe Adelaide
Modbury, SA01.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Conflict Resolution
- Complaint resolution
- Call Management
- Product Knowledge
- Team Development
Timeline
Customer Service Representative
Allied Express Transport
07.2022 - 12.2023
Hair and Beauty
Raw Beauty
03.2019 - 06.2022
Gym Receptionist
Lifestyle Fitness
05.2017 - 01.2018
Gym Receptionist
Fernood Women's Gym
01.2016 - 02.2018
Certificate III - Business Medical Administration
Alffie Courses
First Aid - First Aid
Licence To Work
Certificate III - Pathology Blood Collection
Tafe Nsw
Certificate II - Hair And Beauty
Tafe Adelaide
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