Holly Donaghy
Summary
Dynamic Reception Manager at Peerless Pooches with a strong focus on customer service and staff training. Enhanced client satisfaction through streamlined processes and effective complaint resolution. Proven leadership in mentoring teams and ensuring compliance with health regulations, while demonstrating critical thinking and adaptability in fast-paced environments.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approaches to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizing strong organizational skills to optimize workflow and improve team efficiency, fostering collaborative work environments to achieve collective goals.
Overview
9
9
years of professional experience
Work History
Reception Manager
Peerless Pooches
09.2024 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out and payment processes.
- Assisted in the hiring, training and mentoring of new staff members.
- Developed strong professional relationships with clients and our suppliers.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for our clients.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Collaborated with other departments and coordinated plans efficiently.
Teaching Assistant / Teaching Cover
Revised Recruitment Group
09.2024 - 12.2024
- Managed classroom behaviour effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
Community and Junior Coach
Cardiff Metropolitan University
09.2021 - 05.2024
- Developed athletes'' skills with tailored training programs for individual progress.
- Conducted skill assessments for each athlete, identifying areas for improvement and providing targeted instruction accordingly.
- Provided constructive feedback to athletes, resulting in improved performance on the field or court.
- Coordinated travel arrangements for away games or tournaments, ensuring a smooth experience for all involved.
- Enhanced team performance by implementing effective coaching strategies and techniques.
- Communicated regularly with parents regarding player progress, upcoming events, and any concerns that arose during the season.
- Assisted head coach in strategising game plans, contributing to the team''s overall success.
- Mentored junior athletes through one-on-one coaching sessions, enhancing their understanding of the sport and refining their techniques.
Supervisor
Seaview Takeaway and Beach Hut
08.2020 - 07.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Waitress Supervisor
Minehead Rugby Club
01.2016 - 01.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Collaborated with management team to plan and execute special events.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
Education
BSc (Hons) Sport Coaching - Sport / Sport Psychology
Cardiff Metropolitan University
Cardiff, Wales07-2024
Skills
- Customer service focus
- Staff training and development
- Data entry proficiency
- Marketing and promotions
- Scheduling expertise
- Strong leadership
- Planning and prioritization
- Workflow planning
- Critical thinking
- Reliability
- Excellent communication
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Budgeting and financials
Timeline
Reception Manager
Peerless Pooches
09.2024 - Current
Teaching Assistant / Teaching Cover
Revised Recruitment Group
09.2024 - 12.2024
Community and Junior Coach
Cardiff Metropolitan University
09.2021 - 05.2024
Supervisor
Seaview Takeaway and Beach Hut
08.2020 - 07.2023
Waitress Supervisor
Minehead Rugby Club
01.2016 - 01.2021
BSc (Hons) Sport Coaching - Sport / Sport Psychology
Cardiff Metropolitan University
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