Holly Donnelly
Alexandra Hills
Summary
Results-driven retail management professional with strong focus on team collaboration and operational excellence. Skilled in inventory management, customer service, and staff training. Known for flexibility in adapting to changing needs and consistent track record of driving sales and enhancing customer satisfaction. Dependable leader with strategic mindset and ability to foster positive work environment.
Overview
17
17
years of professional experience
Work History
Senior Store Manager
Flight Centre Travel Group
03.2017 - 11.2020
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Planned and assigned workload by delegating tasks and directing team members.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Travel Consultant
Flight Centre Travel Group
06.2013 - 03.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Followed up with customers to increase customer service with travel plans.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Assistant Cafe Manager
Saks Gourmet
03.2008 - 06.2013
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Contributed creative ideas for themed promotions or seasonal specials that kept our offerings fresh while appealing to diverse consumer tastespreferences.
- Implemented inventory control measures, reducing waste and lowering costs.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Cleaner
Self Employed
01.2004 - 03.2008
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Education
Year 12 -
Capalaba State High School
Brisbane, QLDSkills
- Team motivation
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Strong communication skills
- Exceptional customer service
- Administrative tasks
- Documentation preparation
- Mentoring and training
- Client relations
- Relationship building
Timeline
Senior Store Manager
Flight Centre Travel Group
03.2017 - 11.2020
Travel Consultant
Flight Centre Travel Group
06.2013 - 03.2017
Assistant Cafe Manager
Saks Gourmet
03.2008 - 06.2013
Cleaner
Self Employed
01.2004 - 03.2008
Year 12 -
Capalaba State High School
Similar Profiles
Brayden StrongBrayden Strong
Travel Consultant at Flight Centre Travel GroupTravel Consultant at Flight Centre Travel Group
Eileen "Iggy" CrandallEileen "Iggy" Crandall
Manager, Sport Charters at Flight Centre Travel GroupManager, Sport Charters at Flight Centre Travel Group
Pauline Ntombikayise MkhonzaPauline Ntombikayise Mkhonza
Global Emergency Assist Agent at Flight Centre Travel GroupGlobal Emergency Assist Agent at Flight Centre Travel Group