Holly Flynn
Melbourne,VIC
Summary
Dedicated and positive retail professional with over 4 years of experience in customer service, operating registers, managing payments, and handling customer inquiries over the phone. Skilled in greeting customers, delivering excellent service, and adapting quickly to new environments. Known for a strong work ethic, a commitment to creating a positive shopping experience, and the ability to learn and grow in dynamic settings.
Overview
7
7
years of professional experience
Work History
Retail Worker
Bunnings warehouse
Melbourne , VIC
09.2020 - Current
- Operated cash register to process payments from customers accurately and efficiently.
- Provided training and support to new staff members.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted large number of customers per day in finding or selecting items.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Handled returns and exchanges according to company policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Catering Server
Checkers catering
Melbourne , VIC
01.2018 - Current
- Loaded supplies and food into delivery vans and unloaded at events.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Followed proper sanitation procedures when handling food items.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Collaborated with other staff members on duties assigned for each catered event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Education
High School Diploma -
Point Cook Senior
Melbourne 11-2021
Skills
- Register operation
- Workplace safety compliance
- Patience and empathy
- Cash handling accuracy
- Payment processing
- Reliability and punctuality
- Time management
- Verbal and written communication
- Positive and professional
- Call redirection
- Phone etiquette
- Calm demeanor
Timeline
Retail Worker
Bunnings warehouse
09.2020 - Current
Catering Server
Checkers catering
01.2018 - Current
High School Diploma -
Point Cook Senior