Holly Frazer
Ashgrove
Summary
Experienced with customer service and academic support. Proven ability to deliver exceptional service as a waitress in fast-paced environments and to provide tailored tutoring that supports student achievement. Strong communication, time management, and problem-solving skills, with the capacity to learn quickly and adapt to new challenges. Dedicated to maintaining high standards of professionalism and contributing positively to both team and individual objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Australian Venue Co
01.2025 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales assistant
Cold Rock Ice Creamery
07.2022 - 12.2024
- Food Service & Client Care – Maintained efficient food preparation processes, processed transactions accurately, and resolved customer inquiries and complaints professionally to ensure a positive client experience.
Student Tutor
Tutor
01.2021 - 12.2024
- Applied strong project management and leadership skills to coordinate group activities and complete projects.
- Provided targeted homework assistance aligned with curriculum, and supported students with effective study habits and exam strategies.
Crew member
McDonald's
11.2021 - 07.2022
- Hosting, Customer Service & Food Preparation – Operated front counter, drive-thru, and other service areas; accurately processed orders, prepared meals to quality standards, and handled customer payments efficiently.
Education
Queensland Certificate of Education -
SOMERVILLE HOUSE
Brisbane, Queensland12-2024
Bachelor of Economics - Economics
University of Queensland
Brisbane, QLD12-2027
Skills
- Collaborative Team Player – Proven ability to work effectively in diverse teams through active participation in school sports and group projects
- Strong Time Management – Successfully balanced multiple extracurricular commitments with academic excellence
- Quick Learner – Able to rapidly acquire, adapt, and apply new skills in academic and practical contexts
- Interpersonal Skills – Friendly, approachable, and adept at fostering positive group dynamics
- Technologically Proficient – Skilled in a range of digital tools and platforms to support learning and productivity
Certification
Responsible Service of Alcohol (RSA) Certification – Queensland, 2025
Timeline
Waitress
Australian Venue Co
01.2025 - Current
Sales assistant
Cold Rock Ice Creamery
07.2022 - 12.2024
Crew member
McDonald's
11.2021 - 07.2022
Student Tutor
Tutor
01.2021 - 12.2024
Queensland Certificate of Education -
SOMERVILLE HOUSE
Bachelor of Economics - Economics
University of Queensland
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