Holly Gledhill
Sydney
Summary
Friendly, reliable and highly adaptable professional with hands-on experience in cafe and bar environments. Backed by a diverse background in healthcare and customer-facing roles, including nursing, support work and front-desk reception. Strong communication, multitasking, and teamwork skills, with a focus on delivering excellent customer experiences in fast-paced settings.
Overview
2025
2025
years of professional experience
Work History
Barista / Waitress
Giovannis Deli
09.2020 - 02.2021
- Prepared and served coffee, drinks and light meals in a busy cafe setting
- Managed customer orders and handled payments via POS system
- Maintained cleanliness and stock levels in compliance with food hygiene standards
- Provided friendly and attentive service
- Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
Hostess Manager
Popkids
07.2016 - 08.2020
- Maintained cleanliness and organization of front-of-house areas during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout event experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanour and efficient work habits.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served alcoholic drinks safely and responsibly
Bar Staff and Waitress
Taquitos
03.2019 - 09.2019
- Managed multiple tables efficiently, ensuring timely order processing and food delivery.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Monitored customers for alcohol intake to appropriate levels
- Collaborated with kitchen staff to coordinate orders and minimize wait times.
ADDITIONAL EXPERIENCE
Paediatric Nurse
Manchester University Foundation Trust
10.2022 - 01.2025
- Delivered patient care in clinical environments
- Developed strong interpersonal and stress-management skills transferable to hospitality
- Assisted in preparation and distribution of food
- Assisted in implementing infection control measures, contributing to a safe clinical environment for patients.
- Utilized critical thinking skills to quickly respond to emergency situations, stabilizing patients until further medical assistance arrived.
Support Worker
NHS Professionals
08.2021 - 09.2022
- Assisted patients with daily living activities, fostering independence and enhancing quality of life.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Receptionist
Excel Self Storage
11.2017 - 10.2019
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Enhanced reception area presentation, creating a welcoming environment for clients and visitors.
- Handled card, cash and phone transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Nursing (RN - Children And Young People)
University of Salford
Manchester, UK09-2022
A Level - Physcology, Sociology And Medical Science
Greenhead College
Huddersfield, UK07-2019
Skills
- Customer service
- Cash handling
- Safe food handling
- Friendly, positive attitude
- Time management
- Excellent communication skills
- Cleanliness maintenance
- Beverage preparation
- Health and safety awareness
- Conflict resolution
- Front desk and reception duties
- Work ethic and integrity
Timeline
Paediatric Nurse
Manchester University Foundation Trust
10.2022 - 01.2025
Support Worker
NHS Professionals
08.2021 - 09.2022
Barista / Waitress
Giovannis Deli
09.2020 - 02.2021
Bar Staff and Waitress
Taquitos
03.2019 - 09.2019
Receptionist
Excel Self Storage
11.2017 - 10.2019
Hostess Manager
Popkids
07.2016 - 08.2020
ADDITIONAL EXPERIENCE
Bachelor of Science - Nursing (RN - Children And Young People)
University of Salford
A Level - Physcology, Sociology And Medical Science
Greenhead College
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