Holly Graham

Through this role I lead the customer service and operations of the store ensure the highest standards of quality and efficiency.

Managing daily operations of the store, overseeing staff inventory and administrative procedures. I am able to optimise a customer journey by providing exceptional service and product knowledge within the jewellery and retail industry.

monitored individuals KPI's and setting targets for the growth and revenue results of the business.

developed strong skills in leadership, direct sales and interpersonal communication.

• Processed cash and credit transactions accurately, maintaining a balanced register at the end of each shift.
• Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
• Described product highlights and benefits to help guide purchasing decisions.