Holly Gunn
Mosman
Summary
A bright, talented and hardworking individual with a bubbly personality and the ability to work as part of a team. Friendly and approachable manner, good working relationships with colleagues, management and clients. Possessing excellent communication & hospitality skills and a proven ability to ensure that all expectations are met during any encounter with a customer. Track record of commitment, working long hours, keeping on top of general administration and increasing sales revenue. Ability to work in a fast paced environment, working on many different projects at once and prioritising workload.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Bird in Hand Pub
07.2023 - 12.2024
- The Bird in Hand is an independently owned Gastropub and was recently awarded the Best Restaurant in Surrey 2024, serving a wide variety of delicious fresh food, cocktails and a very high level of service.
- Reporting to the Managing directors, having weekly meetings which included P&L reports and targets
- Managing staff on shift to ensure the highest level of service
- Dealing with any issues that arise during shift promptly and efficiently
- Stock management, wage control, cash handling, cashing up at the end of shift
- Responsible for dealing with large functions/parties, corresponding to daily emails/reviews
- Social Media, Mailers & Website - updating our marketing for our subscribed customers
Restaurant Manager
Padella Borough Market
09.2021 - 06.2023
- Padella is one of the busiest restaurants in London managing, an 80 cover restaurant with a sales turnover in excess of £50,000 a week
- Ensure maximum revenue and profit is achieved from all sales opportunities in every area
- (People, Place and Product), thinking creatively & without compromising the integrity of the business
- Compile detailed sales analysis from shifts and accurately report daily figures in accordance with company procedure
- Rotas are kept up to date; departments are closed at end of each day and sales figures updated
- Monitor feedback and movement of dishes and drinks, customer feedback and senior staff
Assistant Manager
The Orange Tree Hotel
01.2015 - 01.2021
- Managed sporting events including the Rugby World Cup totalling £38k per day
- Assisting with operational aspects e.g Bar, kitchen and administration
- Stock control and ordering using online operational systems
- Organising rugby days, creating a set menu, emailing customers for deposits, pre-orders and any special requirements
- Ensuring personal and team compliance with legislative requirements
Education
GCSEs -
Tolworth Girls School
01.2013
AS Levels and Level 3 Dance BTEC - English Language
Richmond Upon Thames College
01.2016
Skills
- Customer Service Skills
- Employee Training
- Staff Shift Coordination
- Effective Team Leadership
- Recruiting and interviewing
- Trustworthy Performance
- Performance Review Management
- Strong Attendance History
- Attention to detail
- Problem-solving
- Cocktail Trained
- Cash Management
- Clear Communication Skills
Certification
RSA Certificate
Timeline
Assistant Manager
The Bird in Hand Pub
07.2023 - 12.2024
Restaurant Manager
Padella Borough Market
09.2021 - 06.2023
Assistant Manager
The Orange Tree Hotel
01.2015 - 01.2021
GCSEs -
Tolworth Girls School
AS Levels and Level 3 Dance BTEC - English Language
Richmond Upon Thames College
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