Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Holly Gunn

Holly Gunn

Mosman

Summary

A bright, talented and hardworking individual with a bubbly personality and the ability to work as part of a team. Friendly and approachable manner, good working relationships with colleagues, management and clients. Possessing excellent communication & hospitality skills and a proven ability to ensure that all expectations are met during any encounter with a customer. Track record of commitment, working long hours, keeping on top of general administration and increasing sales revenue. Ability to work in a fast paced environment, working on many different projects at once and prioritising workload.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Bird in Hand Pub
07.2023 - 12.2024
  • The Bird in Hand is an independently owned Gastropub and was recently awarded the Best Restaurant in Surrey 2024, serving a wide variety of delicious fresh food, cocktails and a very high level of service.
  • Reporting to the Managing directors, having weekly meetings which included P&L reports and targets
  • Managing staff on shift to ensure the highest level of service
  • Dealing with any issues that arise during shift promptly and efficiently
  • Stock management, wage control, cash handling, cashing up at the end of shift
  • Responsible for dealing with large functions/parties, corresponding to daily emails/reviews
  • Social Media, Mailers & Website - updating our marketing for our subscribed customers

Restaurant Manager

Padella Borough Market
09.2021 - 06.2023
  • Padella is one of the busiest restaurants in London managing, an 80 cover restaurant with a sales turnover in excess of £50,000 a week
  • Ensure maximum revenue and profit is achieved from all sales opportunities in every area
  • (People, Place and Product), thinking creatively & without compromising the integrity of the business
  • Compile detailed sales analysis from shifts and accurately report daily figures in accordance with company procedure
  • Rotas are kept up to date; departments are closed at end of each day and sales figures updated
  • Monitor feedback and movement of dishes and drinks, customer feedback and senior staff

Assistant Manager

The Orange Tree Hotel
01.2015 - 01.2021
  • Managed sporting events including the Rugby World Cup totalling £38k per day
  • Assisting with operational aspects e.g Bar, kitchen and administration
  • Stock control and ordering using online operational systems
  • Organising rugby days, creating a set menu, emailing customers for deposits, pre-orders and any special requirements
  • Ensuring personal and team compliance with legislative requirements

Education

GCSEs -

Tolworth Girls School
01.2013

AS Levels and Level 3 Dance BTEC - English Language

Richmond Upon Thames College
01.2016

Skills

  • Customer Service Skills
  • Employee Training
  • Staff Shift Coordination
  • Effective Team Leadership
  • Recruiting and interviewing
  • Trustworthy Performance
  • Performance Review Management
  • Strong Attendance History
  • Attention to detail
  • Problem-solving
  • Cocktail Trained
  • Cash Management
  • Clear Communication Skills

Certification

RSA Certificate

Timeline

Assistant Manager

The Bird in Hand Pub
07.2023 - 12.2024

Restaurant Manager

Padella Borough Market
09.2021 - 06.2023

Assistant Manager

The Orange Tree Hotel
01.2015 - 01.2021

GCSEs -

Tolworth Girls School

AS Levels and Level 3 Dance BTEC - English Language

Richmond Upon Thames College
Holly Gunn