Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Holly Hannaford

Mermaid Waters,QLD

Summary

With 6 years of experience in the service industry, this capable and skilled shift supervisor consistently displays strong leadership abilities and a talent for problem-solving. By effectively managing teams and optimizing workflows, implements cost-saving measures that enhance profitability and improve customer satisfaction. Dedicated to continually expanding expertise and making valuable contributions to operational excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Maintenance

McDonald's
10.2024 - Current
  • Facilitated smoother operations, meticulously documenting repair and maintenance logs.
  • Enhanced equipment performance through regular maintenance and calibration.
  • Followed routine maintenance checklist.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

2IC

HUDSON & ROSIE'S TABLE
03.2022 - 09.2024
  • Led shift operations, optimized workflow, and boosted team efficiency
  • Implemented cost-saving measures, reducing waste and improving profitability
  • Fostered a positive work environment, mentored new hires, and facilitated seamless communication between staff and management
  • Introduced streamlined order processing system, enhancing customer satisfaction and reducing wait times
  • Developed creative solutions for peak hour management
  • Ensured strict adherence to food safety protocols and quality standards
  • Maintained accurate inventory records and cash handling procedures
  • Provided guidance and support to team members, promoting professional growth
  • Resolved customer concerns promptly, maintaining high service standards

shift supervisor

Mcdonalds
10.2018 - 03.2022
  • Experienced barista in crafting specialty coffee beverages, providing exceptional service, and maintaining a fast paced cafe environment
  • Develop unique seasonal beverage recipes, boosting sales
  • Implement efficient workflow processes, reducing wait times and enhancing customer satisfaction
  • Led team during high-volume periods, fostering seamless coordination
  • Mentored new baristas, elevating drink quality and customer interaction standards
  • Fostered team morale during peak hours, ensuring seamless service delivery
  • Manage inventory, maintaining optimal stock levels
  • Ensure equipment upkeep, guaranteeing consistent beverage quality and operational efficiency

Skills

  • Problem-solving
  • Adaptability
  • Critical thinking
  • Attention to detail
  • Team collaboration
  • Exceptional customer service
  • Communication skills
  • Risk management
  • Time efficiency

Certification

  • First Aid Certification
  • Health and Safety for Food Handlers Certification
  • certificate II retail
  • certificate I fiance
  • valid RSA
  • valid blue card
  • kitchen and restaurant fire trained

Timeline

Maintenance

McDonald's
10.2024 - Current

2IC

HUDSON & ROSIE'S TABLE
03.2022 - 09.2024

shift supervisor

Mcdonalds
10.2018 - 03.2022

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Holly Hannaford