HOLLY HEATH
Gwandalan
Summary
Dynamic retail professional with a strong focus on customer satisfaction and loyalty, adept at driving sales and delivering exceptional service. Expertise in identifying customer needs and providing tailored solutions, consistently surpassing sales targets while fostering positive relationships. Proven ability to support individuals with disabilities through compassionate care and resource connection, enhancing quality of life. Recognized for effective communication, conflict resolution, and teamwork skills, ensuring a proactive approach to meeting customer and organizational objectives.
Overview
1
1
Certification
Work History
Laborer & Picker
Labour Hire
2024 - 2025
- Maintained all safety protocols while working on job sites, including wearing personal protective gear.
- Operated heavy machinery such as forklifts, cranes and bulldozers with precision.
- Accurately picked orders from shelves and organized deliveries.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to labourer tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified incoming products, part numbers, and quantities against receiving documentation.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Disability Support Worker
Hire Up / Self Employed
2019 - 2024
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs.
- Built positive relationships with clients and families.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking.
- Maintained accurate records of client progress using appropriate documentation methods.
- Monitored health status of clients by observing changes in behaviour or physical condition.
Retail Sales Executive
AMBER TILES
2009 - 2019
- Retail sales and customer service.
- Measure and quote.
- Monthly targets.
- Received and processed online orders for shipment or store pick-up.
- Developed product knowledge through research of new products and brands to help customers make informed decisions.
- Utilized persuasive sales techniques to drive revenue growth through upselling additional items.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Supported retail store pick-up by assisting with receiving products from trucks and processing customer pick-ups.
- Worked closely with management team members to develop action plans for increasing sales volumes.
- Leveraged product knowledge to demonstrate features and benefits.
- Monitored competition activities such as pricing changes or promotional offers.
- Adhered to visual standards for proper product placement within planograms.
- Adapted quickly to changing technologies used for point of sale systems or inventory tracking software.
- Estimated quantity and cost of merchandise required to complete customers’ projects.
Education
Retail Sales Traineeship - Sales
Ultimo Tafe
Sydney, NSW01-1996
High School Diploma -
St Ives High School
Saint Ives, NSW01-1993
Skills
- Customer engagement
- Industry awareness
- Engaged listening
- Analytical reasoning
- Detail-oriented data entry
- Reliable time management
- Cash management
- Point of sale management
- Results-driven
- Personal care support
- Analytical problem-solving
- Domestic task management
- Personal hygiene management
- Commitment to continuous learning
- Detail-oriented approach
- Workplace safety awareness
- Manual handling expertise
Certification
- Current Forklift Licence HRW994444
- Class C Car Licence 11829595
Timeline
Laborer & Picker
Labour Hire
2024 - 2025
Disability Support Worker
Hire Up / Self Employed
2019 - 2024
Retail Sales Executive
AMBER TILES
2009 - 2019
Retail Sales Traineeship - Sales
Ultimo Tafe
High School Diploma -
St Ives High School
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