Holly Hirsch
Westbury ,Vic
Summary
I am a well-mannered, polite and hardworking person. I have an eye for detail and work efficient and effectively. I’m currently looking for a suitable position that offers a variety of different opportunities to develop myself both personally and professionally.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
15
15
years of professional experience
Work History
Receptionist
United Medical Centre
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Front End Team Member
Woolworths
06.2020 - Current
- Greets and welcomes customers into the store
- Asks customers if they need assistance
- Endeavours to make customers feel welcome inside the store
- Responds to questions and inquiries on any item in an effective manner
- Presents recommendations to customers based on need
- Endeavours to up-sell products to customers
- Works to consistently meet established sales quotas
- Provides customer support or assistance services
- Monitors store for suspicious activities
- Implements store rules and guidelines
- Maintains store cleanliness
- Maintains orderly appearance and organization of merchandise
- Presents discounts and other store promos to customers
- Facilitates payment through cash register
Kitchen hand/staff
Flamin Donuts
01.2017 - Current
- Preparing food
- Rotation of stock
- Health and safety practices
- Serving customers
- Cooking and serving food
Service Desk Team Member
Big W
08.2018 - 06.2020
- Greets and welcomes customers into the store
- Asks customers if they need assistance
- Endeavours to make customers feel welcome inside the store
- Responds to questions and inquiries on any item in an effective manner
- Presents recommendations to customers based on need
- Endeavours to up-sell products to customers
- Works to consistently meet established sales quotas
- Provides customer support or assistance services
- Monitors store for suspicious activities
- Implements store rules and guidelines
- Maintains store cleanliness
- Maintains orderly appearance and organization of merchandise
- Presents discounts and other store promos to customers
- Facilitates payment through cash register
Volunteer
Lifeline Op Shop
01.2018 - 12.2018
- Greets and welcomes customers into the store
- Asks customers if they need assistance
- Endeavours to make customers feel welcome inside the store
- Responds to questions and inquiries on any item in an effective manner
- Presents recommendations to customers based on need
- Endeavours to up-sell products to customers
- Works to consistently meet established sales quotas
- Provides customer support or assistance services
- Monitors store for suspicious activities
- Implements store rules and guidelines
- Maintains store cleanliness
- Maintains orderly appearance and organization of merchandise
- Presents discounts and other store promos to customers
- Facilitates payment through cash register
Fill Associate
Big W
05.2018 - 08.2018
- Greets and welcomes customers into the store
- Asks customers if they need assistance
- Endeavours to make customers feel welcome inside the store
- Responds to questions and inquiries on any item in an effective manner
- Presents recommendations to customers based on need
- Endeavours to up-sell products to customers
- Works to consistently meet established sales quotas
- Provides customer support or assistance services
- Monitors store for suspicious activities
- Implements store rules and guidelines
- Maintains store cleanliness
- Maintains orderly appearance and organization of merchandise
- Presents discounts and other store promos to customers
- Facilitates payment through cash register
Salon Assistant
Addicted 2 hair
12.2017 - 12.2017
- Greet customers and make them comfortable
- Make appointments on phones, and advice services
- Get involved in conversation on topics of client's interest
- Wash, cut and colour hair as per the stylist's instructions
- Clean brushes and equipment
- Apply shampoo and perform blow drying
- Assist stylists in offering hairdressing treatments to clients
- Provide magazines to clients and play music on the player as per their choices
- Advise clients on wearing particular hairstyle reading their face shape
- Maintain a clean work environment for customer satisfaction
Kitchen Hand - work experience
Brya’s Café
01.2012 - 01.2014
- Preparing food
- Servicing customers
- Rotation of stock
- Health and safety practices
Kitchen hand - work experience
Da Nunzio’s
01.2010 - 01.2011
- Preparing food
- Rotation of stock
- Health and safety practices
- Cooking and serving food
Education
Certificate III - Hairdressing
TAFE Gippsland
01.2021
Certificate II - Salon Assistants
TAFE Gippsland
01.2020
Food Processing Certificate -
Training Result Group
01.2015
Certificate II - Hospitality
TAFE Gippsland
01.2012
Skills
- Advanced listening and communication skills
- Strong ability to relate to customers
- Ability to establish and maintain boundaries
- Proven ability to work well within a team
- Capable of working to a high standard
- Excellent time management skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Scheduling appointments
- Customer and client relations
- Office administration
- File management
Professional References
- Shallu, Boss/senior Hairdresser, Addicted 2 Hair, 04304434422
- Leonie Bartlett, Boss, Lifeline Op Shop, 0459635297
- Debbie Wallis, Line manager, 51225802
- Alan Chen , Practice Manager, United Medical Centre, 04327889682
Timeline
Receptionist
United Medical Centre
07.2024 - Current
Front End Team Member
Woolworths
06.2020 - Current
Service Desk Team Member
Big W
08.2018 - 06.2020
Fill Associate
Big W
05.2018 - 08.2018
Volunteer
Lifeline Op Shop
01.2018 - 12.2018
Salon Assistant
Addicted 2 hair
12.2017 - 12.2017
Kitchen hand/staff
Flamin Donuts
01.2017 - Current
Kitchen Hand - work experience
Brya’s Café
01.2012 - 01.2014
Kitchen hand - work experience
Da Nunzio’s
01.2010 - 01.2011
Certificate III - Hairdressing
TAFE Gippsland
Certificate II - Salon Assistants
TAFE Gippsland
Food Processing Certificate -
Training Result Group
Certificate II - Hospitality
TAFE Gippsland
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