Holly-j Hoffs
Wyndham Vale ,VIC
Summary
Dynamic and results-oriented professional with a strong background in customer service, honed at the Boat Shed. Excelled in enhancing customer satisfaction through implementing innovative service standards and quality assurance measures. Skilled in fostering client relationships and adept at working with diverse populations. Proven ability to improve service delivery, showcasing reliable customer service skills and a keen customer service orientation.
Former student at palm beach Currumbin state high school. Graduated at year 12 level. I am currently studying for a Certificate IV in Real Estate Practice in Victoria, with entry education. While looking for part time employment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
the Boat Shed
11.2015 - 07.2024
- Worked in family business
- Booked and orignised tours
- excellent customer service
- Implemented strategies to increase customer service .
- Implemented new quality assurance and customer service standards.
- Maintained relationships with clients through punctuality and excellent customer service.
- Worked with disadvantage and disabled children.
Education
Currently Studying Cert IV in RealEstate Practice
Online,VICPam Beach Currumbin State High School, QLD
Graduated Year 12Cert III in Hospitality
Palm Beach, QLD12.2024
Skills
- Customer service skills
- Reliable customer service
- Customer service background
- Attentive customer service
- Customer service orientation
Accomplishments
year 12, rising MP award.
Palm beach Currumbin state high school coffee & restaurant nights
Work experience in hotel reception
Work experience in hotel spa
Certification
Cert III In hospitality
RSA
RSG
Timeline
Customer Service
the Boat Shed
11.2015 - 07.2024
Currently Studying Cert IV in RealEstate Practice
Pam Beach Currumbin State High School, QLD
Cert III in Hospitality
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