Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Jones

Australia

Summary

Professional venue management professional equipped to drive operational excellence and enhance guest experiences. Proven track record in coordinating events, managing staff, and optimizing venue operations. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, customer service, and conflict resolution, ensuring seamless event execution and high client satisfaction.

Experienced with coordinating venue operations, ensuring seamless event execution and superior guest experiences. Utilizes strong organizational and communication skills to manage logistics and team dynamics effectively. Track record of enhancing operational efficiency and fostering collaborative environment for successful event outcomes.

Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Asssitant Venue Manger

Imperial Hotel Maitland
07.2024 - Current
  • Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
  • Collaborated with internal departments to deliver comprehensive event solutions tailored to client needs and expectations.
  • Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
  • Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
  • Continuously updated knowledge of industry best practices through attending relevant conferences or workshops to ensure the venue''s offerings remained current and competitive.
  • Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
  • Developed innovative marketing strategies to attract new clients and maintain a competitive edge in the industry.
  • Increased overall event profitability by strategically upselling additional services such as catering packages or audio/visual equipment rentals.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Monitored budget and expenditures, keeping facility within budget.

Correctional Officer

NSW Corrective Services
03.2021 - Current
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioural changes and reducing recidivism rates.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Interviewed inmates to obtain information and assess needs.
  • Prepared reports to document incidents and violations.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Documented inmate behaviour and activities in logbooks.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Claims Assistant

Suncorp
01.2022 - 05.2022
  • Scheduled medical appointments and claims depositions.
  • Transmitted case files between offices.
  • Logged, allocated and managed claims.
  • Prepared files, letters and notices.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Proposed settlements for uncomplicated issues to resolve claims.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Checked documentation for accuracy and validity on updated systems.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.

Bar Manager

Queens Arms Hotel
04.2015 - 03.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 93% improvement over prior onboarding process.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Consulted with managers to organize special events and promotions.
  • Checked ID cards and verified bar guests were of legal age.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.

Bar Attendant

Pedans Hotel
02.2019 - 01.2020
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Notified management of guest complaints for quick, effective resolution.
  • Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Checked ID cards and verified bar guests were of legal age.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Bar Attendant

Potters Hotel Brewery
01.2018 - 12.2018
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Assisted cashiers with processing customer payments and documenting orders.

Admin Assistant

Advantage Group
01.2017 - 01.2018
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Composed, edited and prepared correspondence and other department documents.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Performed routine analysis and calculations to process data for internal reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Developed strategies to streamline and improve office procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

High School Diploma -

All Saints College
Maitland, NSW
11.2017

Skills

  • Front of House Management
  • Delegating Assignments and Tasks
  • Suggestive Selling
  • Corrective Actions
  • Team Leadership
  • Verbal and Written Communication
  • Customer Needs Assessments
  • Employee Performance Evaluations
  • Budget Development
  • Supply Ordering and Management
  • High-Volume Environments
  • Safety and Sanitation Standards

Certification

  • RCG & RSA
  • First Aid Certificate
  • Year 12 High School Certificate
  • Full Drivers Licence

Timeline

Asssitant Venue Manger

Imperial Hotel Maitland
07.2024 - Current

Claims Assistant

Suncorp
01.2022 - 05.2022

Correctional Officer

NSW Corrective Services
03.2021 - Current

Bar Attendant

Pedans Hotel
02.2019 - 01.2020

Bar Attendant

Potters Hotel Brewery
01.2018 - 12.2018

Admin Assistant

Advantage Group
01.2017 - 01.2018

Bar Manager

Queens Arms Hotel
04.2015 - 03.2021

High School Diploma -

All Saints College

Similar Profiles

CREATE PROFILE
Holly Jones