Holly keir
Chittaway Point,NSW
Summary
Dynamic customer service professional with a Certificate III in Retail Management, recognized for enhancing customer satisfaction at IGA Supermarket. Skilled in cash handling and complaint resolution, I consistently foster positive relationships, ensuring a welcoming environment that drives repeat business and loyalty. Reliable and calm under pressure, I excel in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
IGA Supermarket
01.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area to ensure efficient service delivery.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Trained new cashiers on operational procedures and customer service best practices.
- Monitored inventory levels at checkout, alerting management of restocking needs.
- Implemented cash handling procedures to minimise discrepancies and ensure accuracy.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
Customer Service
Kfc
07.2023 - 07.2025
Customer Service
KFC
11.2021 - 06.2023
- Greeted customers at counter and provided excellent customer service.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Maintained cleanliness and organisation of food preparation areas to ensure compliance with health regulations.
- Prepared and served food items following standardised recipes and portion control guidelines.
- Followed safety protocols for handling food, minimising risk of contamination and promoting hygiene practices.
- Trained new staff on proper food handling techniques and workplace procedures to maintain operational standards.
Education
High School Diploma -
Terrigal High School
Terrigal, NSW09-2025
Skills
- Customer engagement
- have my cert 3 in retail mangement
- Customer satisfaction
- Reliability and punctuality
- Calm under pressure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Product knowledge
- Customer focus
- Up-selling techniques
- Customer relationship management (CRM)
- Data entry proficiency
- Time management
- Multitasking and organization
- Attention to detail
- Stress management
- Cultural awareness
- Telephone management
- Reliable and responsible
- Honest and dependable
- Payment processing
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
Accomplishments
ive received my cert 3 in retail Management and have excelled in all my coursework work
Certification
cert 3 in retail mangment
Languages
English
Native or Bilingual
Timeline
Customer Service Cashier
IGA Supermarket
01.2025 - Current
Customer Service
Kfc
07.2023 - 07.2025
Customer Service
KFC
11.2021 - 06.2023
High School Diploma -
Terrigal High School