Holly Kelsey
Melbourne
Summary
Professional administrative specialist equipped for high-demand virtual receptionist roles. Known for delivering exceptional customer interactions and efficiently managing communication channels. Highly focused on team collaboration and flexibility, showcasing skills in scheduling and data entry.
I believe we never stop learning and I pride myself in always being open to new software, new skills and new challenges.
Overview
22
22
years of professional experience
Work History
Virtual Receptionist
Your Phones Covered
Melbourne, VIC
08.2024 - 09.2024
- Managed incoming calls and directed them to appropriate personnel efficiently.
- Handled customer inquiries and provided accurate information in a timely manner.
- Maintained organized records of calls and messages for reference.
- Scheduled appointments and coordinated calendars for team members effectively.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
Administration Officer /Interior Design Consultant
Carpet Court
Dalby, QLD
02.2015 - 06.2020
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Drafted and distributed invoices for outstanding payments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Collaborated with vendors to source quality furnishings and accessories within budget constraints.
- Assisted clients in selecting materials, colors, and furnishings to enhance interior aesthetics.
- Researched current trends and design innovations to provide informed recommendations to clients.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Researched and stayed current on industry trends to incorporate new products into designs.
Administration Officer
Department of Local Government and Planning
Brisbane, QLD
09.2002 - 10.2003
- Coordinated administrative functions to enhance operational efficiency within departmental workflows.
- Implemented document management systems to streamline record-keeping and retrieval processes.
- Oversaw scheduling and logistics for departmental meetings, ensuring optimal resource allocation.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Game Design - Game Design
Torrens University
Melbourne05-2026
Diploma of Game Design - Game Design
Torrens University
Melbourne05-2024
Diploma of Interior Design - Interior Design
Diploma of Interior Design
Mercer School Of Interior Design12-2015
Certificate II in Information Technology - Information Technology
TAFE
Caboolture, QLD02-2012
Skills
- Creative communication
- Presentation and communication
- Communication and leadership
- Customer communication
- Design proficiency
- Layout design
- Video game design
- Strong game design knowledge
- Game design experience
- Experience with unreal engine
- Character design
- Level design
- Administrative support
- Documentation and control
- File maintenance
- Database administration
- Document preparation
- Schedule maintenance
- Information requests
- Office administration
- Customer service
- Attention to detail
- MS office
- Scheduling
- Recordkeeping and file management
- Decision-making
- Computer skills
- Solid computer literacy
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
Timeline
Virtual Receptionist
Your Phones Covered
08.2024 - 09.2024
Administration Officer /Interior Design Consultant
Carpet Court
02.2015 - 06.2020
Administration Officer
Department of Local Government and Planning
09.2002 - 10.2003
Bachelor of Game Design - Game Design
Torrens University
Diploma of Game Design - Game Design
Torrens University
Diploma of Interior Design - Interior Design
Diploma of Interior Design
Certificate II in Information Technology - Information Technology
TAFE