Holly Kelsey
Melbourne
Summary
Professional administrative specialist equipped for high-demand virtual receptionist roles. Known for delivering exceptional customer interactions and efficiently managing communication channels. Highly focused on team collaboration and flexibility, showcasing skills in scheduling and data entry.
I believe we never stop learning and I pride myself in always being open to new software, new skills and new challenges.
Overview
22
22
years of professional experience
Work History
Virtual Receptionist
Your Phones Covered
08.2024 - 09.2024
- Managed incoming calls and directed them to appropriate personnel efficiently.
- Handled customer inquiries and provided accurate information in a timely manner.
- Maintained organized records of calls and messages for reference.
- Scheduled appointments and coordinated calendars for team members effectively.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
Administration Officer /Interior Design Consultant
Carpet Court
02.2015 - 06.2020
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Drafted and distributed invoices for outstanding payments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed team petty cash, purchase orders and account transactions.
- Managed daily payment processing and drafted related financial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Collaborated with vendors to source quality furnishings and accessories within budget constraints.
- Assisted clients in selecting materials, colors, and furnishings to enhance interior aesthetics.
- Researched current trends and design innovations to provide informed recommendations to clients.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Researched and stayed current on industry trends to incorporate new products into designs.
Administration Officer
Department of Local Government and Planning
09.2002 - 10.2003
- Coordinated administrative functions to enhance operational efficiency within departmental workflows.
- Implemented document management systems to streamline record-keeping and retrieval processes.
- Oversaw scheduling and logistics for departmental meetings, ensuring optimal resource allocation.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Bachelor of Game Design - Game Design
Torrens University
Melbourne05-2026
Diploma of Game Design - Game Design
Torrens University
Melbourne05-2024
Diploma of Interior Design - Interior Design
Diploma of Interior Design
Mercer School Of Interior Design12-2015
Certificate II in Information Technology - Information Technology
TAFE
Caboolture, QLD02-2012
Skills
- Creative communication
- Presentation and communication
- Communication and leadership
- Customer communication
- Design proficiency
- Layout design
- Video game design
- Strong game design knowledge
- Game design experience
- Experience with unreal engine
- Character design
- Level design
- Administrative support
- Documentation and control
- File maintenance
- Database administration
- Document preparation
- Schedule maintenance
- Information requests
- Office administration
- Customer service
- Attention to detail
- MS office
- Scheduling
- Recordkeeping and file management
- Decision-making
- Computer skills
- Solid computer literacy
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
Timeline
Virtual Receptionist
Your Phones Covered
08.2024 - 09.2024
Administration Officer /Interior Design Consultant
Carpet Court
02.2015 - 06.2020
Administration Officer
Department of Local Government and Planning
09.2002 - 10.2003
Bachelor of Game Design - Game Design
Torrens University
Diploma of Game Design - Game Design
Torrens University
Diploma of Interior Design - Interior Design
Diploma of Interior Design
Certificate II in Information Technology - Information Technology
TAFE
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