Holly Kerlin
40 Duncan Street, West End,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Casual Retail Assistant
General Pants Co
10.2022 - 02.2024
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Boosted store sales by effectively promoting current promotions and upcoming events to customers.
- Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
- Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.
- Managed cash registers, processed transactions accurately, and balanced end-of-day cash reports for financial accuracy.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring seamless shopping experiences.
- Assisted in inventory management, including receiving shipments, organizing backroom stock, and conducting periodic inventory audits for accuracy.
- Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
- Handled customer returns or exchanges professionally, adhering to company policies while maintaining customer satisfaction.
- Trained new employees on store procedures, point-of-sale systems usage, and customer service best practices for successful onboarding experiences.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
Cashier Supervisor
The Reject Shop
10.2017 - 09.2022
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Built positive relationships with customers to increase repeat business.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
High School Diploma -
St Ursula's College
Yeppoon 11.2020
Skills
- Money Handling
- Customer Service
- Order Processing
- Flexible Schedule
- Problem-Solving
- Retail Store Operations
- Product Merchandising
- Store Opening and Closing
- Teamwork and Collaboration
- Independent Judgement
- Stock Replenishment
Timeline
Casual Retail Assistant
General Pants Co
10.2022 - 02.2024
Cashier Supervisor
The Reject Shop
10.2017 - 09.2022
High School Diploma -
St Ursula's College
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