Holly Kur

• Diverse client demographic: Type 2 diabetes, hypertension, dyslipidaemia, sports performance, disordered eating, weight management, malnutrition, cancer care.
• Complete comprehensive personalised nutrition care plans following the ADIME framework (assessment, diagnosis, intervention, monitoring and evaluation).
• Determine client-specific nutrient and energy requirements, with consideration to specific goals, lifestyles, physiology and medical concerns.
• Develop recipes and individualised meal plans to meet nutritional objectives.
• Use evidenced based practice to apply knowledge and skills in the delivery of patient centred care.
• Provide nutrition counselling including goal setting and motivational interviewing.

Food service quality assurance project

• Outpatient community dietitian in CCU Coorparoo
• Malnutrition Project in older adults

4 week project for community public health nutrition - on site

• Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
• Coached individuals on methods for managing chronic diseases with effective dietary plans.
• Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
• Assisted patients clients with mean plan development, addressing individualized dietary requirements.
• Developed and delivered an interactive in-service training presentation on Refeeding Syndrome to nursing staff.

Key Accountabilities:

• Managed day-to-day business operations including administration, health and safety, book keeping and accounts management, and customer service management.
• Provided hair and makeup services to clients.
• Trained and motivated sub-contractors.
• Evaluated suppliers and monitored market conditions to take advantage of emerging trends, maintain cost controls and set accurate product pricing.
• Attended trade shows and special events to enhance skills an knowledge, network with other businesses and attract new customers.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Key Achievements:

• Founded and managed a business for 12 years, grew revenue to $125,000 in 3rd year.
• Commercial and celebrity clients: Lend Lease, Australia Fair, Style Magazine, Sigma Pharmaceutical, Amanda Keller, Queensland Wedding and Bride magazine.

• Conducted analysis of community needs and resources to support strategic plans.
• Assisted with business communications via email, social media and mailings.
• Delivered high-level administrative support to program team during regular operations and targeted meetings.
• Educated young people about strategies for driving discussions and promoting social changes.
• Created educational materials to convey important information to service recipients.
• Kept case files updated, accurate and aligned with requirements.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

• Key Accountabilities:
• Banking and cash handling
• Customer relations including customer service and disputes resolution
• Social media management
• Creative design of website, marketing material and office stationary
• Booking flights and accommodation for work related travel
• General office duties including document filing, printing, binding, data entry, inventory and ordering of stationary and office supplies
• Proficient use of programs including MYOB, Microsoft office (PowerPoint, Word, Excel)
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Consulted with leadership to identify processes requiring improvement to support growth and success.
• Composed inter-office correspondence and provided product and service information to customers.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Scheduled office meetings and client appointments for staff teams.
• Assisted development and implementation of new administrative procedures.
• Drafted correspondence and other documents for CEO and department heads in company's voice.

• Greeting customers and escorting to function rooms
• Cash handling
• Serving beverages to customers
• Set up and pack down of bar equipment including cleaning and counting tills
• Official documentation of entry and exit numbers for the entire venue
• Dealing with customer complaints and resolving issues to ensure customer satisfaction
• Maintaining a high standard of appearance including hair, makeup and clothing
• Enforcing dress code requirements
• ID checking and refusal of underage or intoxicated patrons.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.