Holly Lewtas
Wynyard
Summary
Dedicated professional with demonstrated strengths in the medical device industry, with highly experienced customer service and problem solving skills. Strong passion for health and developing professional relationships.
Overview
6
6
years of professional experience
Work History
Patient Navigator
Valion Health
09.2024 - Current
- Administration activities including responding to enquires through inbound calls, emails and messaging systems.
- Operating appointment rescheduling on behalf of participants and clinicians
- Perform patient onboarding activities for commencement of appropriate cancer, mental health or chronic condition programs.
- Efficiently prioritise and process incoming referrals from health and life insurance companies and liaising with clinicians, insurance companies and medical practices on the onboarding process
- Processing participant data collection and updating electronic medical records
Patient Support Officer
Seer Medical
01.2023 - 09.2024
- Troubleshot and diagnosed technical issues to maintain high quality data for diagnostic studies
- Explained technical information to patients to promote a clearer understanding of diagnostic studies and equipment processes
- Responded to general enquires from patients and family members
- Maintained professionalism and empathised with often stressed and distraught patients
Clinical Support Representative
Medacta
03.2019 - 06.2022
- Responsible for providing clinical support and guidance to physicians and theatre staff during surgical use of orthopaedic products
- Developed and cultivated professional relationships with surgeons, nurses and hospital staff to support business
- Managed three accounts in Tasmania & achieved sales- 113% sales achievement for 2020
- Provided training and in servicing of company's products to physicians, nurses and other personnel
- Worked collaboratively with Territory Managers to maintain and develop business targets and goals
- Maintained energy and enthusiasm in fast-paced environment
Disability Support Worker
Optimal Community Support Services
10.2018 - 01.2019
- Monitored client needs and reported changes to facilitate adjustments
- Educated clients, families, and caregivers in managing treatment needs, medication, and financial issues
- Assisted clients with grocery shopping, meal planning and preparation, and cleaning
- Arranged or provided client transportation for errands, appointments, or recreational enrichment
- Provided support, guidance, and feedback to improve clients' quality of life
- Maintained safety with tidy, clean and hazard-free home environments.
Education
Graduate Certificate of Business Studies - Business
University of Tasmania
TAS07.2022
Certificate Understanding the Healthcare Systems -
University of Queensland
Brisbane, QLD07.2019
Bachelor of Health Science - Health
University of Tasmania
TAS11.2018
Skills
- Adaptability
- Problem Solving
- Collaborative
- Communicative
- Flexibility
- Customer Service
Timeline
Patient Navigator
Valion Health
09.2024 - Current
Patient Support Officer
Seer Medical
01.2023 - 09.2024
Clinical Support Representative
Medacta
03.2019 - 06.2022
Disability Support Worker
Optimal Community Support Services
10.2018 - 01.2019
Graduate Certificate of Business Studies - Business
University of Tasmania
Certificate Understanding the Healthcare Systems -
University of Queensland
Bachelor of Health Science - Health
University of Tasmania
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