Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Manson

Sydney,NSW

Summary

Enthusiastic and compassionate Health Science student with a strong background in care and support work, and plans to transition into Occupational Therapy. I offer a solid foundation in person-centred care, functional support, and communication, developed through study, assisting adults with disabilities, leading retail teams, and caring for children. Confident in supporting individuals with diverse needs, promoting independence, and working collaboratively with professionals in multidisciplinary teams.

Overview

8
8
years of professional experience

Work History

Support Worker

HireUp
Sydney, NSW
01.2025 - Current
  • Accomplished NDIS worker modules under the HireUp induction checklist and learnt clients 'can do' plan
  • Occasionally picked up shifts to assist with an elder man with Down syndrome
  • Assisted with daily living activities, including morning routine, breakfast, personal care and travel
  • Assisted clients with personal care, such as showering and dressing.
  • Followed a strict schedule and completed set tasks including managing clients medication
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.

Assistant Manager

Kivari
Miranda, NSW
09.2024 - 05.2025
  • Led a team of 9 employees, ensuring high productivity and excellent customer service.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Conducted performance reviews for team members.
  • Demonstrated leadership and worked closely with casual staff members
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Upheld the store quality and standards including cleaning, organising and daily running
  • Directed recruitment, hiring, and training of new staff members.

Nanny

BubbaDesk
Caringbah, NSW
02.2024 - 09.2024
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Developed positive relationships with each child by providing nurturing care.
  • Organised educational games and materials to encourage learning in a fun way.

Retail Assistant

Tigerlily
Miranda, NSW
10.2022 - 09.2024
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Assisted in setting up promotional displays, signage and window displays.
  • Performed regular inventory checks to ensure accurate stock control.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Assisted customers with product selection, answered queries and provided advice.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Set goals upon KPI's and daily budget's
  • Checked in new stock and managed the quantity accordingly for the floor and back room

Babysitter

Myself
Sydney, NSW
02.2017 - 01.2024
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Completing housekeeping tasks such as cleaning and tidying
  • Helping older children with homework assignments as directed by parents.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Establishing trust through consistent communication with both parents and kids.
  • Providing a safe environment for children to explore their curiosity and creativity.

Online Retail Assistant

Dressxox
Caringbah, NSW
05.2019 - 11.2023
  • Resolved customer complaints regarding shipping delays or product quality issues.
  • Generated reports to track sales performance and optimise stock levels.
  • Managed email marketing campaigns targeting potential customers.
  • Provided technical support to customers with issues related to online purchases.
  • Updated website content regularly with new information about products and services.
  • Processed payments for customers' purchases via credit card, PayPal, or other payment methods.
  • Performed over the phone customer service and orders daily.
  • Managed new stock deliveries and updated these levels in our system.

Education

Diploma - Health Science

Torrens University
Online
08-2024

Higher School Certificate -

Cronulla High School
Cronulla
11-2020

Bachelor of Science - Health Sciences

Western Sydney University
Campbelltown

Skills

  • Communication and Interpersonal Skills
  • Caring and Supportive Nature
  • Health and Clinical Knowledge
  • Practical Support Work Skills
  • Organisation and Time Management
  • Teamwork and Leadership
  • Problem Solving and Initiative
  • Environmental Safety and Cleanliness
  • Customer/Client Care and Patient Support
  • NDIS Worker Certificate
  • Working With Children's Check
  • Police Check
  • First Aid Certificate
  • CPR Certificate

Timeline

Support Worker

HireUp
01.2025 - Current

Assistant Manager

Kivari
09.2024 - 05.2025

Nanny

BubbaDesk
02.2024 - 09.2024

Retail Assistant

Tigerlily
10.2022 - 09.2024

Online Retail Assistant

Dressxox
05.2019 - 11.2023

Babysitter

Myself
02.2017 - 01.2024

Diploma - Health Science

Torrens University

Higher School Certificate -

Cronulla High School

Bachelor of Science - Health Sciences

Western Sydney University

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Holly Manson