HOLLY-MAY MCDONNELL
Regents Park
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and challenges. Committed to contributing to team success while continuously developing professional expertise, driven by a positive attitude and a passion for lifelong learning. Results-oriented achiever known for exceeding targets and fostering success in fast-paced settings, combining strategic thinking with practical experience to deliver impactful solutions that enhance organizational performance. Highly organized and effective at managing multiple projects simultaneously, ensuring accuracy and meeting deadlines through exceptional prioritization skills.
Overview
8
8
years of professional experience
Work History
Telecommunications Customer Service
TSA Group
Brisbane City, Queensland
01.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service & Barista
McDonald's
Brisbane, Queensland
04.2019 - 01.2024
- Prepared high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Operated espresso machines and other coffee equipment with precision to maintain optimal performance.
- Trained new baristas on beverage preparation techniques and customer service standards to enhance team efficiency.
- Streamlined order processing by implementing efficient workflow practices, reducing wait times for customers.
- Managed inventory levels of coffee beans and supplies, ensuring timely replenishment to meet demand.
- Maintained cleanliness and organization of the work area, adhering to health and safety regulations consistently.
- Assisted in developing promotional beverage offerings, contributing to increased sales through innovation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Customer Service
Hungry Jack's
Brisbane, Queensland
08.2018 - 05.2019
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Managed daily operations in fast-paced environment to ensure efficient service delivery.
- Ensured compliance with health and safety regulations, maintaining high standards of cleanliness.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Customer Service
Red Rooster
Brisbane, Queensland
06.2017 - 08.2018
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Provided outstanding customer service by addressing visitor needs promptly.
- Managed high-volume call traffic while maintaining quality service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented streamlined processes for order fulfillment, reducing wait times for customers.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Made change and returned correct cash and coin to patrons.
- Improved kitchen organization, streamlining food preparation tasks and reducing order preparation times.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty.
Education
High School -
Clontarf Beach State High School
01.2020
High School - undefined
Dakabin State High School
01.2019
High School - undefined
Warwick State High School
01.2017
Skills
- In-person and remote customer assistance
- De-escalation techniques
- EFTPOS transaction processing
- Rapid text input proficiency
- Strong time management
- Collaborative and self-directed work
- Approachable demeanor
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Dependable and responsible
- Attention to detail
- Flexible and adaptable
- Time management
Timeline
Telecommunications Customer Service
TSA Group
01.2024 - 08.2025
Customer Service & Barista
McDonald's
04.2019 - 01.2024
Customer Service
Hungry Jack's
08.2018 - 05.2019
Customer Service
Red Rooster
06.2017 - 08.2018
High School - undefined
Dakabin State High School
High School - undefined
Warwick State High School
High School -
Clontarf Beach State High School