Holly McCann
Gold Coast,QLD
Summary
Experienced customer service professional with a background in aviation, hospitality, and retail environments. Skilled in managing high volume customer interactions, resolving issues efficiently, and maintaining strong attention to detail in fast paced settings. Reliable, adaptable, and experienced working in team based operations. Currently seeking opportunities in customer service or hospitality in Australia.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Planebiz
Christchurch, New Zealand
04.2022 - Current
- Huge variety of customer service related work for a variety of airlines
- Effectively managing challenging customer interactions with professionalism and patience.
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems for booking flights, assigning seats, and printing tickets.
- Efficiently worked on a 24/7 365 day roster
- Professionally handled passports and visas
- Educated passengers about luggage weight restrictions, boarding times, and trip information.
- Responded quickly to emergency situations such as medical emergencies or delays due to weather conditions.
- Assigned transport of special needs passengers for safe onboarding and off boarding procedures.
- Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
- Lost, delayed, and misdirected baggage for customers.
- Managed gate operations including boarding announcements, seating assignments, and managing standby lists.
- Consistently meeting deadlines to ensure timely aircraft departures.
Passenger Service Agent
Menzies aviation
Brisbane, Australia
05.2024 - 07.2024
- Delivered passenger services for international flights.
- Assisted travellers with check in and boarding procedures.
- Maintained high service standards in a fast paced airport environment.
Aircraft Cleaner
Planebiz
Christchurch, New Zealand
04.2022 - 08.2022
- Inspected aircraft interiors for cleanliness and compliance with safety standards.
- Collaborated with team members to ensure timely aircraft readiness.
- Cleaned aircraft interiors using industry-standard cleaning products and equipment.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health .
Pharmacy Assistant
Chemist warehouse
Christchurch, New Zealand
07.2021 - 11.2021
- Assist customers with common health problems
- Accurately complete sales transactions, thorough understanding of Point of Sale systems, including EFTPOS facilities and working knowledge of dispensary system
- Manage the presentation and storage of pharmacy merchandise including administrative duties, ordering and pricing of stock
- Referred callers to pharmacist when necessary.
- Maintained and clean equipment, work areas, and shelves.
Food and Beverage Attendant
Novotel
Christchurch, New Zealand
02.2021 - 06.2021
- Restocked food and beverage items throughout the shift.
- Developed knowledge of food and beverage products and services.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Greeted and seated customers.
- Washed glasses or other serving equipment at bars.
- Ensure that dockets are written clearly and correctly.
- Deliver all orders promptly, including room service.
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Assisted in the organization and set up of special events.
Model
Portfolio Models
Christchurch, New Zealand
01.2016 - 05.2019
- Worked with hair and makeup artists to prepare for photoshoots or runway shows.
- Developed a strong understanding of fashion trends, makeup and hair styling techniques.
- Take guidance from photographers to convey their vision into the shot.
- Represented the company at runway shows and special events.
- Maintained a positive attitude and excellent work ethic while interacting with clients, photographers, and other models.
Education
Tourism and hospitality -
New Zealand school of tourism
ChristchurchHigh School Diploma -
Middleton grange
ChristchurchSkills
- High volume customer service
- Teamwork/collaboration
- Problem solving skills
- Flexibility/adaptability
- Multitasking
- Attention to detail
- Excellent communication
- Professionalism
- Conflict resolution
- Time management
Timeline
Passenger Service Agent
Menzies aviation
05.2024 - 07.2024
Passenger Service Agent
Planebiz
04.2022 - Current
Aircraft Cleaner
Planebiz
04.2022 - 08.2022
Pharmacy Assistant
Chemist warehouse
07.2021 - 11.2021
Food and Beverage Attendant
Novotel
02.2021 - 06.2021
Model
Portfolio Models
01.2016 - 05.2019
Tourism and hospitality -
New Zealand school of tourism
High School Diploma -
Middleton grange